Timur Dakiev
Regional Service Manager
Stockholm
Summary
Dedicated Construction Manager and Contractor with 16 years of experience in leading complex construction, telecom ans ESS ( Energy Storage Systems) projects. Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences.
Overview
16
16
years of professional experience
Work History
Regional Service Manager
Sungrow Power
2023.10
- Lead a team of 8 Field Service Engineers across Denmark, Sweden, Finland, and select projects in Poland, ensuring high-quality service delivery and customer satisfaction
- Manage and oversee service operations, including troubleshooting, maintenance, and installation tasks, to meet the needs of major telecom customers
- Communicate effectively with large-scale customers, addressing service requests, resolving technical issues, and maintaining strong client relationships
- Develop and manage budgets for the service team, optimizing resource allocation and cost efficiency while maintaining high service standards
- Coordinate cross-regional projects, ensuring timely completion and adherence to quality and safety standards
- Provide ongoing training and support to the service team, enhancing their technical skills and ensuring consistent performance across regions
- Monitor service performance metrics and implement continuous improvement strategies to enhance operational efficiency and customer satisfaction.
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication
- Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations
- Supported cross-functional teams in the successful execution of large-scale projects, ensuring seamless integration of regional service efforts
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region
- Increased operational efficiency with the implementation of new technologies and innovative service solutions
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching
- Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships
- Enhanced regional service performance by implementing effective management strategies and streamlining processes
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations
- Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores
- Developed regional service team''s skills by conducting regular training sessions, fostering a culture of continuous improvement
Contractor
Ericson United
2020.10 - 2023.09
- Led and managed two teams of 12 Field Service Engineers in the successful execution of telecom projects from inception to completion, ensuring adherence to quality standards and project timelines
- Oversaw all aspects of project execution, including site inspections, equipment installation, testing, troubleshooting, and final quality control, delivering seamless telecom solutions.
Constructor Manager
Cred AB
2016.01 - 2020.09
- Consistently achieved sales targets over 12 months, leading to a promotion to Sales Manager
- Generated reports and documentation as requested by the office manager, ensuring accuracy and timeliness
- Managed customer loan portfolios, ensuring timely payments and monitoring loan performance
- Exceeded quarterly sales goals by 25%, resulting in a promotion to Regional Sales Manager.
Construction Manager
Moscow Energy
9 2008 - 2015.12
- Led and supervised the construction team, ensuring all tasks were completed according to project specifications and standards
- Monitored project progress, proactively identifying and addressing potential issues to prevent costly delays
- Coordinated with subcontractors and vendors to ensure the timely delivery of materials and equipment, maintaining project timelines
- Analyzed project performance, implementing corrective measures to optimize efficiency and ensure successful project outcomes.
Education
Master's in Business Administration (MBA) -
Moscow State University
2003.08 - 2008.05
Electricity Engineer - undefined
Vasteras High School
2018.08 - 2020.05
Skills
Languages
English
Advanced
C1
Swedish
Advanced
C1
Russian
Proficient
C2
Arabic
Intermediate
B1
Turkish
Intermediate
B1
Timeline
Regional Service Manager
Sungrow Power
2023.10
Contractor
Ericson United
2020.10 - 2023.09
Electricity Engineer - undefined
Vasteras High School
2018.08 - 2020.05
Constructor Manager
Cred AB
2016.01 - 2020.09
Master's in Business Administration (MBA) -
Moscow State University
2003.08 - 2008.05
Construction Manager
Moscow Energy
9 2008 - 2015.12
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