Deepan Kumar S

Key Achievements:

• Delivered $25M+ savings in 2024 through global IT Asset Disposal (ITAD) initiative.
• Consistently achieved >90% satisfaction scores (employee & customer) for 3 consecutive years.
• Recipient of Best People Manager Award for two consecutive years.
• Led process improvement projects delivering 15% YoY efficiency gains.

Responsibilities:

• Managed strategic sourcing and procurement operations for global IT initiatives, including enterprise IT contracts.
• Led negotiations for global P-Card, Fleet, and IT-related agreements, driving savings and supplier accountability.
• Spearheaded RFP and RFI processes, vendor evaluation, and onboarding for high-value technology engagements.
• Directed team handling PR to PO, SCM Helpdesk procurement support, and Migration process.
• Implemented Power App-based automation tools, improving procurement cycle efficiency.
• Monitored and reported on sourcing project progress, risks, and outcomes, ensuring transparency and strategic alignment with business goals.
• Conducted annual performance reviews, offering merit raises and other compensation package additions to reward top performance.

• Lead team of 30 Client Billing analysts supporting Global region that provides Order to Cash Operational finance support
• Influenced positive workplace environment through effective leadership methods.
• Evaluated operational performance metrics, analysing KPIs to uncover areas in need of improvement.
• Leading Global Projects on Automation, Process Improvements, and Cash Flow Projects
• Coordinated cross-departmental collaborations, fostering unified work culture.
• Monitored staffing needs and collaborated with HR personnel to assess hiring needs.
• Improved operational efficiency by implementing innovative technological solutions.
• Fostered relationships with clients, enhancing customer loyalty and retention rates.

• Lead team of 22 finance analysts in Asia Pacific Japan region to deliver excellent results in line with dynamic needs of organization. Scope of support includes Month End Close, Capex, Order booking & Invoicing
• Responsible for reviewing SOPs created by Operations team and recommending changes
• Responsible for creating cross-training, assessment & certification
• Worked closely with cross-functional teams to achieve business goals, cost savings, and improve overall Customer satisfaction through timely and accurate billing
• Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement
• Successfully managed budgets and allocated resources to maximize productivity and profitability

• Team leader with proven ability to lead by example, train, supervise, motivate, and provide effective feedback to achieve high standards and KPI targets. Highly focused on Efficiency, Process Improvement, Drive Invoice Linearity & Day sales outstanding improvement
• Responsible for production planning and Work allocation. Brainstorm with team to generate process improvement initiatives
• Trained new team members by relaying information on company procedures.
• Promoted process efficiencies and automation for global billing operations.

• Ensuring SLA's (Service Level Agreements)/all relevant regulations are met and maintained, in timely manner in line with regulatory deadlines
• Part of transition team for new process and responsible for Intermodal team workload allocation & planning for team
• Ensured workflow efficiencies, customer service excellence, and quality assurance
• Preparation of Client & Internal Reports, such as Business Reviews, Metric files, Score Cards, Dashboard Scores for all teams
• Outstanding Supervisory Skills to train, coach, develop and motivate team members to develop and maintain working knowledge of products and services
• Successful projects resulting in dollar savings and headcount efficiencies
• Execute and manage automation programs as project manager
• Multiple accolades & testimonials to acknowledge achievements