Prashant Ghadage
Stockholm
Summary
Looking for a career opportunity as an IT / EUC Engineer or IT Analyst profile will help to leverage experience and knowledge to implement new skills and technologies for the betterment of the organization which will lead to customer satisfaction, and I would like to be a part of the achievement of the organization and its success.
Overview
9
9
years of professional experience
Work History
EUC Engineer
TCS Ltd.
03.2019 - Current
- Currently associated with TCS as EUC Engineer (L2) with TCS's Client Site in Stockholm, Sweden.
- Maintain and manage Microsoft services, including Active Directory (Active Roles), Azure AD, Intune, Nexthink, MECM.
- Knowledge of Windows, Windows Server & Mac OS with basic knowledge of Linux.
- Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
- Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services.
- ServiceNow Inventory and Ticket management
- Experienced with VMware vSphere Client 7.0.3, VMware Vcenter & other VDI management servers maintenance & compliance.
- End user L2 support in VMware VDI Infrastructure for TCS Internal IT team.
- Performed Recompose Activity on VDI pools and compliance & publishing VMs through the VMware Horizon Console.
- Vsphere ESXI host cluster management and maintenance, Deployment & Upgrade of VMware appliances in VMware VCenter.
- Installation & Configuration of Vsphere ESXI servers.
- DHCP, DNS, DC, DFS, WDS, etc server maintenance & compliance.
- Managed Active Directory, AD groups & Organizational units, and group policy objects.
- Knowledge of Application Packaging creation through MECM & Deployment from SSCM.
- Experienced with VNX 5600, Unity 300 & 380, and Dell XtremIO Storage box
- Created NAS server and file shares as per requirements
- Created LUNs and integration of LUN with ESXI host clusters
- VM backup and snapshot management
- ITIL process knowledge & a strong understanding of service to the client as per requirement
- Supported junior engineers through mentorship, offering guidance on complex problem-solving and technical skills development.
- Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
Customer Support Engineer
Mphasis Ltd.
01.2018 - 01.2019
- Worked on the Service Now tool and handled client calls on a daily basis
- Password reset, creation & maintenance of mailboxes, creation of distribution list, managing PST and OST files like issue handled
- Had Access to Active Directory and User access provision
- Worked on Adobe/Microsoft application installation
- O365 licensing & managed client OS application licenses
- Worked on Symantec backup tool, and handled requests for data restore
- VM compliance and deployment in the Citrix environment
Associate IT Professional
CMS IT Services
01.2016 - 01.2018
- Managed Cisco VPN Client connection issues with Client deployment and upgrades
- Worked on Avamar Backup Tool, client installation on user machines, and restored data with the help of Avamar backup tool
- Adobe software installation and licensing activity
- Cisco VPN certificate updates handled
- Desktop/Laptop OS installation and hardening performed for end users
- Microsoft Windows 7, 10 & Ubuntu OS knowledge
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Engineering - Computer Science
Shivaji University
Dr. Daulatrao Aher College Of Engineering01.2016
Diploma - Computer Engineering
MSBTE
SHREE SANTKRUPA INSTITUTE OF ENGINEERING01.2013
Skills
- MECM, SCCM, Nexthink
- VMware, Hyper-V
- Windows Server 2012, 2016, 2019
- Windows 10, 11 & MAC
- Microsoft Azure, Intune
- 0365
- System troubleshooting
- Hardware troubleshooting
- Excellent communication
Languages
English
Advanced
C1
Marathi
Proficient
C2
Hindi
Advanced
C1
Personal Information
Hobbies: Exercising, Listening to Music & Podcasts, Trekking & Camping, Traveling
Timeline
EUC Engineer
TCS Ltd.
03.2019 - Current
Customer Support Engineer
Mphasis Ltd.
01.2018 - 01.2019
Associate IT Professional
CMS IT Services
01.2016 - 01.2018
Bachelor of Engineering - Computer Science
Shivaji University
Diploma - Computer Engineering
MSBTE
Similar Profiles
Shrikant KulkarniShrikant Kulkarni
Associate Consultant at TCS Ltd.Associate Consultant at TCS Ltd.
Vallabh BhirangeVallabh Bhirange
Azure Cloud Administrator(Senior Associate) at TCS Ltd.Azure Cloud Administrator(Senior Associate) at TCS Ltd.
Shrikant KulkarniShrikant Kulkarni
Senior Database Administrator at TCS LTD.Senior Database Administrator at TCS LTD.