Maja Burckhardt
Spinellgatan 6, Bjuv
Summary
Dynamic and professional soul with a strong background in international customer service and support. Demonstrated leadership skills at Besedo Ltd. for a complete, scalable solution for better content moderation. Expertise in stakeholder management, driving team building and fostering exceptional customer relations. Proven track record of achieving significant improvements in team efficiency and customer satisfaction, reflecting a strong commitment to excellence.
Overview
19
19
years of professional experience
Work History
Student – Swedish Language Course
Bjuvs lärcentrum
05.2024 - Current
Customer Advisor – DACH & Worldwide
Tailor Store Sweden AB
02.2023 - 05.2024
- Regular reporting to Quality- and Product Management
- Handling and approval of pending orders
- Participated in regular training sessions to enhance product knowledge and stay up-to-date on company policies and procedures
Customer Service Specialist – DACH, UK & Finland
Lindström & Sondén AB
09.2021 - 01.2023
- Delivered post-purchase and technical assistance for white goods
- Commended for outstanding problem-solving skills, deescalating complex situations
- Achieving a90% first- contact resolution rate
Contact Center Agent – DACH & Worldwide
Musikhaus Thomann GmbH
11.2015 - 05.2021
- Assisted in training new hires by sharing best practices and offering guidance on company processes
- Assisted customers with product information, order placement and tracking, billing questions
- Technical support via phone, email, and live chat
- Reviewing and moderating product reviews
Customer Support Representative – DACH & UK
LeoVegas Online Casino International
04.2015 - 10.2015
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
- Managed challenging calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company
Team Leader – Online Content Moderator
Besedo Ltd. "eBay Classified"
05.2014 - 04.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Managing the queues and tasks within the assignment to ensure quality and productivity
Diving Center Front Office & Assistant Management
Deep Blue Cruises
07.2010 - 02.2014
- General accountancy tasks, Reservations and booking processing
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements
- Planning and guiding dives for international customers
Purchaser & Car Sales Consultant
Autohaus Hüttel GmbH / Skoda & Seat
05.2006 - 07.2010
- Purchase, ensuring accurate data entry and prompt communication with suppliers
- Negotiated with suppliers, vendors and other representatives
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team
Education
Automotive Sales Management Studies
Vocational Training Center
01.2004
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Mittelschule
01.2001
Skills
- Clear and effective communicator
- Problem Solving
- Team Player
- Workload Management
- Client Relationship Management
- Leadership, Team Building & Delegation
- Cross-Cultural Service Expertise
- Excellent Knowledge Of MS Office & Advanced Excel
LANGUAGES
German Native language
English Advanced (C1)
Swedish Intermediate (B1)
Timeline
Student – Swedish Language Course
Bjuvs lärcentrum
05.2024 - Current
Customer Advisor – DACH & Worldwide
Tailor Store Sweden AB
02.2023 - 05.2024
Customer Service Specialist – DACH, UK & Finland
Lindström & Sondén AB
09.2021 - 01.2023
Contact Center Agent – DACH & Worldwide
Musikhaus Thomann GmbH
11.2015 - 05.2021
Customer Support Representative – DACH & UK
LeoVegas Online Casino International
04.2015 - 10.2015
Team Leader – Online Content Moderator
Besedo Ltd. "eBay Classified"
05.2014 - 04.2015
Diving Center Front Office & Assistant Management
Deep Blue Cruises
07.2010 - 02.2014
Purchaser & Car Sales Consultant
Autohaus Hüttel GmbH / Skoda & Seat
05.2006 - 07.2010
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Mittelschule
Automotive Sales Management Studies
Vocational Training Center
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