Maja Burckhardt
Spinellgatan 6 , Bjuv,AB
Summary
Dynamic professional with a proven track record in international customer service and support, exemplified by leadership at Besedo Ltd. Expertise in stakeholder management and proficiency in MS Office, driving team building and exceptional customer relations. Successfully achieved significant improvements in team efficiency and customer satisfaction, showcasing a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Swedish Langue Course
Bjuvs lärcentrum
Bjuv
05.2024 - Current
Customer Advisor
Tailor Store Sweden AB
Helsingborg
02.2023 - 05.2024
- Creating the tailor-made 'Perfect Fit' for business clothing.
- Customer service in DACH markets, as well as English-speaking support worldwide.
- Handling and approval for pending orders.
- Regular reporting to Quality Management and Product Management.
Customer Service Specialist
Lindström & Sondén AB
Ängelholm
09.2021 - 01.2023
- Handled calls and emails to resolve queries from customers in DACH, UK, and Finland.
- Delivered post-purchase and technical assistance for white goods.
- Oversaw customer-generated product reviews.
- Supported sales department operations.
Contact Center Agent
Musikhaus Thomann GmbH
Burgebrach
11.2015 - 05.2021
- Answering customers' inquiries via phone, email, and live chat.
- Assisted customers with product information, order placement and tracking, billing questions, and technical support.
- Process and verify online orders.
- Facilitated new employee orientation and training.
- Reviewing and moderating all customer-generated product reviews
Customer Support Representative
LeoVegas International - Online Casino
Sliema
04.2015 - 10.2015
- Addressed clients' questions for LeoVegas.com using various communication channels efficiently.
- Delivered customer support on gaming, financial, and technical issues.
- Coordinated with Payments/Fraud team to address issues related to customer withdrawals.
- Teamed up with CRM and Technical department for problem-solving and system improvement.
Team Leader
Besedo Ltd. "eBay Classified"
Msida
05.2014 - 04.2015
- Directed activities of a 25-member Online Content Moderation team.
- Performed monthly face-to-face evaluations with all agents and delivered constructive feedback.
- Directed daily team supervision.
- Directed shifts, managing up to 50 agents while maintaining service standards.
- Produced statistical, performance, and progress reports for Assignment Manager and client.
- Exceeded KPIs and SLAs consistently.
Front Office & Assistant Management
Deep Blue Cruises
Hurghada
04.2012 - 02.2014
- Reservations and booking processing from travel agents and direct customers
- Complaint processing via email, phone or live chat
- Diving guide - planning and guiding dives
Front Office & Executive Assistant
The Dive Connection
El Gouna
07.2010 - 03.2012
- Planning staff schedule and personal management
- Complaint processing via email, phone or chat
- Sale of diving equipment and diving courses
Purchaser / Car Sales Consultant
Autohaus Hüttel GmbH / Skoda & Seat
Dippoldiswalde
05.2006 - 07.2010
- Customer acquisition
- General administration and customer care
- Purchaser / Disponent
- Ordering new vehicles from the manufacturer
Education
Some College (No Degree) - Leadship Success Through People - Seminar
Xxx
Germany01-2013
Leasing Financing & Car Insurance Seminar -
Volkswagen Versicherungsdienst VVD
Germany01-2008
Study Economy, Sales and Retail -
Autohaus Rettberg GmbH / VW & Audi
Germany01-2005
Secondary School Graduation -
Mittelschule Geising
Germany01-2001
Skills
- Client Relationship Management
- Team Development
- Cross-Cultural Service Expertise
- Workload Management
- Stakeholder Engagement
- Excellent knowledge of MS Office
Languages
German
First Language
English
Advanced (C1)
C1
Swedish
Intermediate (B1)
B1
Personal Information
- Date of Birth: 09/25/84
- Nationality: German
- Driving License: B
Timeline
Swedish Langue Course
Bjuvs lärcentrum
05.2024 - Current
Customer Advisor
Tailor Store Sweden AB
02.2023 - 05.2024
Customer Service Specialist
Lindström & Sondén AB
09.2021 - 01.2023
Contact Center Agent
Musikhaus Thomann GmbH
11.2015 - 05.2021
Customer Support Representative
LeoVegas International - Online Casino
04.2015 - 10.2015
Team Leader
Besedo Ltd. "eBay Classified"
05.2014 - 04.2015
Front Office & Assistant Management
Deep Blue Cruises
04.2012 - 02.2014
Front Office & Executive Assistant
The Dive Connection
07.2010 - 03.2012
Purchaser / Car Sales Consultant
Autohaus Hüttel GmbH / Skoda & Seat
05.2006 - 07.2010
Some College (No Degree) - Leadship Success Through People - Seminar
Xxx
Leasing Financing & Car Insurance Seminar -
Volkswagen Versicherungsdienst VVD
Study Economy, Sales and Retail -
Autohaus Rettberg GmbH / VW & Audi
Secondary School Graduation -
Mittelschule Geising
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