SAJIL AKBAR
Gothenburg,O
Summary
Dynamic Bar and Restaurant Waiter with a proven track record at B Six & Karthika park hotel, excelling in customer service and beverage service. Skilled in creating a welcoming atmosphere, fostering repeat business through relationship building, and maintaining high cleanliness standards. Adept at multitasking and staying cool under pressure, consistently enhancing guest satisfaction and dining experience.
Overview
12
12
years of professional experience
Work History
Bar Waiter
KARTHIKA PARK HOTEL
11.2019 - 07.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Poured and prepared mixed drinks for customers daily.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Assisted with bartending duties during high-volume shifts.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Bar Waiter
BSIX INN BAR
04.2015 - 10.2019
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Assisted with bartending duties during high-volume shifts.
- Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Restaurant Waiter
BSIX INN RESTAURANT
07.2012 - 03.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Education
BBA -
MADRAS UNIVERSITY
TAMIL NADU , KERALA05.2011
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Cleanliness
- Beverage Service
- Table Setting
- Payment Processing
- Dining area maintenance
- Warm and Friendly
- Relationship Building
- Team Player
- Hospitality service expertise
- Cool Under Pressure
- Table Monitoring and Turnover
- Tableside Service
Languages
Malayalam
Native language
English
Proficient
C2
Swedish
Beginner
A1
Timeline
Bar Waiter
KARTHIKA PARK HOTEL
11.2019 - 07.2024
Bar Waiter
BSIX INN BAR
04.2015 - 10.2019
Restaurant Waiter
BSIX INN RESTAURANT
07.2012 - 03.2015
BBA -
MADRAS UNIVERSITY
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