Rajeesh Thadathil

1. Hardware Installation and Maintenance
-Deploy, maintain, and decommission server hardware and network equipment.
-Perform diagnostics and repair on failed hardware components.
-Coordinate with hardware vendors for warranty replacements and part sourcing.
2. Technical Support and Troubleshooting
-Provide tier-1 and tier-2 support for data center systems, infrastructure, and internal teams.
-Troubleshoot system and network problems, including root cause analysis and documentation.
-Resolve incidents using internal tools and escalation paths.
3. System Monitoring and Performance Optimization
-Monitor infrastructure health, using Meta's internal monitoring tools.
-Analyze and interpret logs to identify and prevent failures.
-Optimize performance of server systems and ensure uptime reliability.
4. Collaboration and Communication
-Work cross-functionally with engineering, network, and security teams.
-Collaborate with remote teams globally to ensure operational consistency.
-Document processes and contribute to internal knowledge bases.
5. Security and Compliance
-Adhere to strict physical and digital access controls.
-Participate in regular audits and maintain compliance with company security policies.
-Implement and maintain secure data destruction and decommissioning procedures.
6. Project Management and Automation
-Lead or support hardware deployments and scaling projects.
-Automate routine tasks using scripting languages (e.g., Python, Bash).
-Contribute to infrastructure improvement initiatives.

-Installed, configured, tested and maintained operating systems, application software, and system management tools.

• Implemented corrective action plans for network performance issues, including availability, utilization, and latency.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.
• Established network specifications and analyzed workflow, access, information, and security requirements.
• Implemented, developed, and tested installation and update of file servers, print servers, and application servers in all departments.
• Configured, tested, and maintained network equipment to achieve output.
• Installed and upgraded internal and third-party software.
• Introduced AI infrastructure and management tools to create and manage a virtual server computing environment.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Completed reports detailing network and systems performance, costs, and downtime issues.
• Evaluated the latest technology innovations and adopted cost-effective, valuable solutions.

• Participated in all phases of the system development life cycle, from requirements analysis through system implementation.
• Managed and monitored all installed systems for the highest level of availability.
• Built and maintained network infrastructure consisting of Windows, Linux, and virtual products.
• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software, for networks supporting users.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Oversaw development and maintenance of organization's computer systems and intranet.
• Resolved issues related to operational components for Local Area Networks, Wide Area Networks, and voice systems.

• Translated technical concepts and information into terms all parties could easily comprehend.
• Inspected equipment, assessed functionality, and optimized controls.
• Coordinated with the IT team to evaluate and improve software and hardware interfaces.
• Oversaw significant new enhancements to existing software systems.
• Compiled specifications, testing methods, and other information for building projects into technical manuals for future assignments.
• Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns.
• Maintained existing applications and designed and delivered new applications.