Ahmed Elshenawy
Bunkeflostrand
Summary
IT Technician with seven years of experience, Experienced Information Technology with a demonstrated history of working . Skilled in Performance Tuning Systems Engineering Servers and Microsoft Access. Strong information technology professional with Productive Technician with broad experience working in IT management. Uses technical and data processing skills to develop innovative strategies to address business needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Engineer
ATOS IT Services And Solutions
11.2024 - 11.2024
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
IT Support Engineer
Masergy
10.2024 - 10.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Engineer
SAINT GOBAIN, Saint Gobain
09.2024 - 09.2024
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
IT Specialist , Vodafone, Cairo
Vodafone
01.2015 - 05.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained servers and systems to keep networks fully operational during peak periods
- Configured hardware, devices, and software to set up work stations for employees
- Terminated and installed end devices such as card readers, motion detectors and cameras.
- Applied basic switch, router and firewall principles
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices, and software to set up workstations
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Working with Cisco And oracle System
- Repairing the company's devices and GPU
- Software Setup and Repairing
- Finding solutions for SIM card Issues
- Repairing Mobile hardware and software
Sales and IT , support in Orange Store Cairo
Orange
01.2014 - 04.2015
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up workstations
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Working with Cisco And oracle System
Education
Certificate of Higher Education - information Technology
6 of October
2017
Skills
Microsoft Office 365
Computer Network
Computer Hardware
Computer service
Communication Skills
Ability to Work in a Team
Ability to Work Under pressure
- Hardware repair
- Driver installation
- Application troubleshooting
- Windows server knowledge
- TeamViewer
- Customer support needs assessment
- Technical documents comprehension
- Skilled in TCP/IP and WAN
- Knowledgeable in Mac systems
- Application support
- Troubleshooting proficiency
- Hardware upgrades
- IT troubleshooting
Application updating
- Working knowledge of [Software]
- Network troubleshooting
- Software installation
- VPN configuration
- Help desk support
- Firewall management
- Server management
- Patch management
- Hardware diagnostics
- Network security
- VoIP systems
- Mobile device management
Languages
English, Swedish, Arabic
First Language
Certification
- Microsoft and Office
- Cisco CCNA ,CCNP
- Software VGE
- Technician Course
Additional Information
Managed all operations of the gym, including marketing, finances, and customer relations. - Developed and implemented strategies to increase membership and retention. - Supervised a team of 10 employees. Skills Gained: Leadership and team management Strategic planning and execution Strong organizational and multitasking abilities Customer relationship management Marketing and sales strategy
Timeline
IT Support Engineer
ATOS IT Services And Solutions
11.2024 - 11.2024
IT Support Engineer
Masergy
10.2024 - 10.2024
IT Support Engineer
SAINT GOBAIN, Saint Gobain
09.2024 - 09.2024
IT Specialist , Vodafone, Cairo
Vodafone
01.2015 - 05.2023
Sales and IT , support in Orange Store Cairo
Orange
01.2014 - 04.2015
Certificate of Higher Education - information Technology
6 of October
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