Mohamad Taha Obeid
Corporate Account Manager-Customer Service Advisor
Vaxjo
Summary
A dedicated and creative Head of Cashiers with 10+ years of experience in the customer service, banking and sales industries. Responsible for the effective and successful management of labor, productivity, quality control, and financial transactions. Effective leader who performs well in a collaborative environment with clients and coworkers. Adept at streamlining processes and developing employees and ensuring timely delivery of services and their technical feasibility. Seeking to work in an environment that is conducive to intellectual, professional, and personal growth, where man can contribute significantly to the growth of the team/organization with strong experience and expertise leading to success.
Overview
18
18
years of professional experience
Work History
Head of Cashiers
Bauhaus
Växjö
05.2021 - Current
- Trained team members in cash register operation, stock procedures, and customer services, resulting in a {20%} increase in average transaction value.
- Assisted the management with developing and managing employee improvement strategies for a team of {12} staff members, resulting in a {15%} improvement in overall employee performance.
- Managed the work of {12} cashiers, identifying strengths and weaknesses in customer service and payment processing, resulting in a {10%} increase in customer satisfaction ratings.
- Authorized 50% discounts and special actions to resolve customer disputes, maintaining a 95% customer satisfaction rate. Helped customers find specific products, answered questions, and offered product advice, resulting in a 30% increase in average sales per customer.
- Managed team schedules, allocated duties, and handled leaves to ensure a balanced workspace and an environment conducive for personal growth, resulting in a {25%} decrease in absenteeism.
- Prepared cash deposits and balanced store safe for opening and closing of business, resulting in a {99%} accuracy rate.
Service Manager
SEB Bank
Växjö
08.2020 - 05.2021
- Collaborated with customers to offer solutions to service needs, resulting in {90%} customer satisfaction rate.
- Improved customer satisfaction ratings by {15%} by listening to complaints and finding appropriate solutions.
- Prioritized and delegated daily work tasks to meet project goals, managing up to {50} tasks per day.
- Operated cross-functionally with other departments to meet client and organization needs, resulting in {30%} increase in client satisfaction.
- Performed general administrative duties, arrange staff meetings, and manage client database.
- Responsible for understanding the customer's business and strategic agenda, identifying their top priorities and aligning our services to meet their needs.
- Executed an effective strategic account management process, resulting in {20%} growth in revenue from existing accounts.
Corporate And Vip Sales Account Manager
Syriatel Mobile Telecom
Damascus
01.2011 - 12.2013
- Organized and supported the work progress with sales support unit, delivering value to 300+ clients per month
- Integrated sets of data into frameworks, providing technical assistance and enabling 15 projects to be completed on time
- Scheduled appointments, managing 100 daily call volumes, and following up on assigned leads, resulting in 30% increase in lead conversion rate
- Supported and grew the existing account base, implementing effective selling and promotional strategies and increasing revenue from existing accounts by 25%
- Developed and significantly grew assigned territory by 120% within the first year. Increased the sales target to 120%
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 50%
- Achieved the target and successfully signed contracts with governments and governmental institutions, exceeding 110%
- Presented Syriatel at IT fair multiple times, increasing brand awareness and receiving {10} Thank You Awards for outstanding presentations
Customer Service Officer
Arab Bank
Damascus
01.2010 - 12.2010
Area Sales Manager
Syriatel Mobile Telecom
Damascus
07.2007 - 12.2009
Customer Service Officer
Syriatel Mobile Telecom
Damascus
01.2006 - 06.2007
Education
Bachelor's Degree in Banking And Finance -
Commercial Bank Institute
Damascus, Syria09.2006
Skills
- Leadership & Team Management
- Communication & Negotiations
- Problem Solving
- Financial Instruments
- Strategic Planning
- Law and Government
- Adaptability
- Customer Service
- Planning & Organization
- Data Analysis
- Time Management
- Budgeting & Forecasting
- Decision Making
- Microsoft Office
- Emotional Intelligence
- Sharia Compliant Investments
- Market Research
- Presentation Skills
- client management
- credit analysis
- financial analysis
- AML
- CRM System
Languages
Arabic
Proficient
C2
English
Advanced
C1
Swedish
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Head of Cashiers
Bauhaus
05.2021 - Current
Service Manager
SEB Bank
08.2020 - 05.2021
Corporate And Vip Sales Account Manager
Syriatel Mobile Telecom
01.2011 - 12.2013
Customer Service Officer
Arab Bank
01.2010 - 12.2010
Area Sales Manager
Syriatel Mobile Telecom
07.2007 - 12.2009
Customer Service Officer
Syriatel Mobile Telecom
01.2006 - 06.2007
Bachelor's Degree in Banking And Finance -
Commercial Bank Institute
Personal Information
Nationality:Swedish
Awards
.Thank you letter, Customer Service Management for being one of the top 3 representatives in the call center, Syriatel Mobile Telecom Management-2007
. Thank you letter for the great service and performance in call center, Syriatel Mobile Telecom Management – 2007.
. Thank you, letter, Marketing Management for representing Sales Department in IT fair-2009
. Appreciation letter from Investor Relations & Trading Room Unit for help with distribution and dividends of cheques-2009
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