Mohamad Taha Obeid
Växjö
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Head of Cashiers
Bauhaus
Växjö-Sweden
05.2021 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Helped customers find specific products, answered questions, and offered product advice.
Service Manager
SEB Bank
Växjö-Sweden
08.2020 - 05.2021
- Collaborated with customers to offer solutions to service needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Corporate And Vip Sales Account Manager
Syriatel Mobile Telecom
Damascus
01.2011 - 12.2013
- Scheduled appointments, managed call volumes, and followed up on assigned leads.
- Supported and grew the existing account base with effective selling and promotional strategies.
- Developed and significantly grew assigned territory by 120% within the first year.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 50%.
Customer Service Officer
Arab Bank
Damascus
01.2010 - 12.2010
- Answered phone with a positive attitude and asked questions to better understand customer needs.
- Processed payments and updated balances and customer totals.
- Audited customer account information to identify issues and develop solutions.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Area Sales Manager
Syriatel Mobile Telecom
Damascus
07.2007 - 12.2009
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Monitored sales team performance and provided effective training to help each reach targets.
- Established productive and professional relationships with key personnel in assigned customer accounts.
- Analyzed sales statistics to formulate policy and drive KPI benchmarks.
- Conferred with merchants and developed partnerships to capitalize on new sales opportunities.
- Developed and significantly grew assigned territory by 130% within the first year.
Customer Service Officer
Syriatel Mobile Telecom
Damascus
01.2006 - 06.2007
- Answered phone with a positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Educated customers on special pricing opportunities and company offerings.
Education
Qualified Vocational College Education - Banking And Finance
Commercial Bank Institute
Damascus-SyriaSkills
- Computer Technology
- Excellent Communication, listening, and negotiating skills
- Sales and Marketing Knowledge
- Knowledge of Portfolio Management
- Knowledge of Financial Instruments
- Good knowledge of Law and Government
- Good knowledge of Sharia Compliant Investments
- Bachelor’s Degree in Finance or Economically related courses
- 3-4 years of experience in financial institutions, Elite or Wealth clients’ areas
- High level of exposure in general banking operations and services
- Job Analysis
- Communication skills
- Team leadership
- Time Management Skills
- Corporate Communications
- Job Analysis
- Computer Technology
- Time Management Skills
- Corporate Communications
- Communication skills
- Team leadership
- Job Analysis
- Computer Technology
- Time Management Skills
- Corporate Communications
- Communication skills
- Team leadership
- Relationship building and management
Awards
- Thank you letter from Customer Service Management for being one of the top 3 representatives in the call center.
- Thank you letter from Syriatel Mobile Telecom Management for the great job I did by answering an average of 232 calls per day with high quality, during the second quarter 2007.
- Thank you letter from Marketing Management for representing Sales Department in IT fair.
- Appreciation letter from Investor Relations & Trading Room Unit for help with distribution and dividends of cheques.
Courses
- Ultimate customer service and selling skills2010
- Fraud Specialist 2010
- Relationship Selling Strategies 2008
- Successful selling strategies 2008
- Advanced Selling Strategies 2008
- Selling intangibles 2007
- Microsoft power point 2007
- OPEN WINDOW COMMUNICATION 2007
- Problem solving & Decision making 2006
- What matters most 2006
Languages
Arabic
First Language
Swedish
Advanced
C1
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Head of Cashiers
Bauhaus
05.2021 - Current
Service Manager
SEB Bank
08.2020 - 05.2021
Corporate And Vip Sales Account Manager
Syriatel Mobile Telecom
01.2011 - 12.2013
Customer Service Officer
Arab Bank
01.2010 - 12.2010
Area Sales Manager
Syriatel Mobile Telecom
07.2007 - 12.2009
Customer Service Officer
Syriatel Mobile Telecom
01.2006 - 06.2007
Qualified Vocational College Education - Banking And Finance
Commercial Bank Institute
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