FELICIA MIKKONEN
Gothenburg
Overview
8
8
years of professional experience
Work History
Captain Assistant / House Manager
Project 1194, Breakthrough Yacht
05.2024 - 12.2024
- Assisted the Captain with both business and personal matters, including scheduling and coordinating international travel logistics such as flights, hotel bookings, hire cars, and restaurant reservations, ensuring seamless arrangements
- Supported the purser onboard with crew certificate management, compliance, and Voly accounting tasks, ensuring accurate financial records and reporting
- Managed multiple properties across three countries, overseeing cleaning, organizing upgrades, coordinating with moving companies, and maintaining storage units
Junior Purser
M/Y Carinthia VII
09.2023 - 12.2023
- Company Overview: Managed yacht administration, including finance, purchasing, contracts, crew management, and charter logistics
- Managed yacht administration, including finance, purchasing, contracts, crew management, and charter logistics
- Oversaw guest activities and ensured smooth operational processes onboard
- Created and maintained project plans, timelines, and budgets to enhance organization and efficiency
- Identified and implemented improvements to procedures to adapt to changing demands
- Demonstrated a self-motivated and proactive approach to all responsibilities
- Managed yacht administration, including finance, purchasing, contracts, crew management, and charter logistics
Personal Assistant / Nurse Assistant
Gil
05.2022 - 09.2023
- Provided personalized care and assistance to clients, ensuring their daily needs were met with compassion and professionalism
- Supported clients with medical tasks, including monitoring vitals, administering medications, and coordinating healthcare appointments
- Managed administrative duties such as scheduling, record-keeping, and communication with healthcare professionals
- Adapted to dynamic situations with a strong sense of responsibility
Front End Associate
Cara Hotel
09.2022 - 04.2023
- Fostered collaboration between FOH and BOH teams to enhance productivity and deliver exceptional guest experiences
- Ensured accuracy in cash handling and reconciliation processes to maintain financial integrity
- Utilized technology and social media platforms to effectively engage with and communicate to guests
Cruise Attendant
Stena Line
10.2019 - 01.2020
- Provided exceptional customer service aboard the Gothenburg-Kiel cruise route, ensuring guest satisfaction and comfort
- Resolved guest complaints by identifying issues and collaborating with supervisors to implement effective solutions
- Promoted visitor safety by monitoring recreation areas, enforcing safety policies, and mitigating risks
- Assisted guests with directions, event details, and information about landmarks to enhance their overall experience
Customer Service and Sales
Telia AB & Releasy
10.2016 - 01.2020
- Delivered exceptional customer service, assisting a high volume of customers daily while maintaining a positive and solutions-focused attitude
- Enhanced customer satisfaction by implementing forward-thinking strategies and resolving concerns effectively
- Boosted sales revenue through identifying potential clients, conducting persuasive product presentations, and executing excellent sales floor merchandising
- Managed invoicing and billing tasks, including preparing and mailing invoices, processing payments, and updating customer accounts
- Transferred to Telia's subsidiary, Releasy, in Barcelona to streamline invoicing operations and accurately document financial records in company databases
- Built strong client relationships through consistent communication and personalized service, fostering loyalty and long-term satisfaction
Education
Bachelor of Science - Bussines Admistration Managment
California Sate University, Northridge
08-2025
Associate of Science - Business Administration Managment
Santa Monica College
06.2022
Certificate of Achievement - Marketing
Santa Monica College
12.2021
Skills
- Multitasking and organization
- Strong work ethic
- Strong organization
- Critical thinking
- Documentation and reporting
- Business administration
Passport
EU Passport, B1/B2 Visa
Additional Information
Eng 1 exp Oct 2025
STCW, exp 2028
EU Driving license
Timeline
Captain Assistant / House Manager
Project 1194, Breakthrough Yacht
05.2024 - 12.2024
Junior Purser
M/Y Carinthia VII
09.2023 - 12.2023
Front End Associate
Cara Hotel
09.2022 - 04.2023
Personal Assistant / Nurse Assistant
Gil
05.2022 - 09.2023
Cruise Attendant
Stena Line
10.2019 - 01.2020
Customer Service and Sales
Telia AB & Releasy
10.2016 - 01.2020
Associate of Science - Business Administration Managment
Santa Monica College
Certificate of Achievement - Marketing
Santa Monica College
Bachelor of Science - Bussines Admistration Managment
California Sate University, Northridge
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