Hannah Webb
Gothenburg
Summary
Versatile professional with strong backgrounds in childcare, massage therapy, and 10+ years of service industry experience. Known for exceptional interpersonal skills, a joyful disposition, positive work ethic, and consistently enhancing client satisfaction and team efficiency in fast-paced environments. I am most at home working with or taking care of people, either in the tranquility of the massage room, or in buzzing social environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Flatbread Company Providence
Providence
05.2024 - 10.2025
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for a diverse clientele.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Assisted in training new servers on restaurant policies and procedures.
- Processed payments accurately using point-of-sale systems.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
Massage Therapist
Self Employed
Providence
08.2022 - 10.2025
- Provided therapeutic massages based on individual client needs and preferences.
- Maintained a clean and organized treatment room to ensure a welcoming environment.
- Developed and implemented customized treatment plans for various musculoskeletal issues.
- Communicated effectively with clients to gather health history and address concerns.
- Ensured compliance with safety and sanitation protocols during all treatments at the facility.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and assisted stretch.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Managed bookkeeping, filing and maintaining clients' records.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Adapted pressure and techniques based on client feedback and tolerance levels.
- Documented client sessions, progress, and feedback to monitor effectiveness of treatment plans and adjust as necessary.
- Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
- Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
- Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
- Worked with oils and treatment aids to improve massage experiences.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Completed in-depth training in massage practices and used latest techniques for best results.
Massage Therapist
Massage Envy
Providence
08.2021 - 05.2024
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and assisted stretch.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Developed individualized treatment plans based on client assessments and preferences.
- Addressed client concerns regarding areas of discomfort or pain before beginning each session.
- Personalized massage services to craft customized sessions.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Adapted pressure and techniques based on client feedback and tolerance levels.
- Documented client sessions, progress, and feedback to monitor effectiveness of treatment plans and adjust as necessary.
- Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Completed in-depth training in massage practices and used latest techniques for best results.
Live in Nanny
Chelsea and Ryan Shea
Providence
11.2017 - 09.2021
- Provided attentive care for children in a nurturing environment.
- Planned and organized daily activities to promote development and learning.
- Prepared healthy meals to support children's nutritional needs.
- Maintained a clean and safe household environment for children.
- Communicated effectively with parents regarding daily routines and activities.
- Supported emotional well-being through positive reinforcement and guidance.
- Coordinated playdates and outings to encourage social interaction among peers.
- Developed strong relationships with both parents and children while providing emotional support.
- Assisted with daily tasks such as dressing, bathing, and feeding children.
- Helped maintain a clean living space by washing dishes, vacuuming, dusting.
- Provided overnight care when needed during vacations or weekend trips away from home.
- Maintained a safe environment in the home by monitoring children's play.
- Read stories to children at bedtime and during leisure time.
- Played games with the kids that encouraged learning through fun activities.
- Instructed children on proper hygiene habits such as brushing teeth and washing hands.
- Managed discipline issues with patience and firmness when necessary.
- Encouraged healthy eating habits among the kids by preparing nutritious snacks.
- Organized indoor and outdoor activities to keep the kids occupied.
- Created age-appropriate crafts that helped stimulate creativity in the kids.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Facilitated safe, caring, and warm environment for children to stimulate development
- Regulated children's schedules to balance rest, learning, and play.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Monitored children's behavior and reported concerns and milestones to parents.
- Negotiated conflicts among children, teaching problem-solving and communication skills.
- Coordinated playdates and social interactions to encourage positive social development.
- Administered first aid and medication as needed, ensuring child safety and well-being.
- Accompanied family on trips, providing consistent care and maintaining routines.
- Developed creative and educational games to stimulate cognitive and emotional growth.
- Engaged with children on individual basis to build positive, trusting relationships.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
Server
Flatbread Company Providence
Providence
01.2018 - 10.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely order preparation.
- Handled cash and processed payments accurately during busy shifts.
- Followed health and safety guidelines while serving food and drinks.
- Engaged with guests to build rapport and encourage repeat visits.
- Supported team members during peak hours to maintain workflow efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
Education
Certified Massage Therapist And Bodywork Technician - Massage Therapy
Lincoln Technical Institute
Lincoln, Rhode Island01-2021
Bachelor of Arts - Major Studio Art, Minors in Art History & English
College of Wooster
Wooster, Ohio05-2017
Skills
- Customer service
- POS system operation
- Table service
- Team collaboration
- Customer relations
- Patient communication
- Time management
- Conflict resolution
- Problem solving
- Adaptability
- Positive guest interactions
- Strong work ethic
- Food sales and promotion
- Menu memorization
- Cleanliness standards
- Positive and professional
- Guest engagement
- Daily specials memorization
- Server training
- Comfortable engaging with children and families
Certification
- Massage Therapy and Bodywork Technician Certificate, January 12th 2021.
- Rhode Island Massage Therapy License, July 15th 2021.
References
References available upon request.
Timeline
Server
Flatbread Company Providence
05.2024 - 10.2025
Massage Therapist
Self Employed
08.2022 - 10.2025
Massage Therapist
Massage Envy
08.2021 - 05.2024
Server
Flatbread Company Providence
01.2018 - 10.2019
Live in Nanny
Chelsea and Ryan Shea
11.2017 - 09.2021
Certified Massage Therapist And Bodywork Technician - Massage Therapy
Lincoln Technical Institute
Bachelor of Arts - Major Studio Art, Minors in Art History & English
College of Wooster