Zsolt Hegyi
Trelleborg
Summary
I am 39 years old from Budapest, Hungary. I moved to Sweden in 2018 and I lived 5 years in Spain before. I have been working in different fields of customer service in my whole life, using my language skills and getting to know better different cultures. As an open-minded, social and positive person I always felt myself good working in a team where we can learn from each other and get extra motivation as well. Usually I can create a friendly work atmosphere with my optimistic attitude. Preferred working fields are guest-relation, customer service or hospitality.
Overview
17
17
years of professional experience
Work History
Guest Relation Manager
BestWestern Malmö Arena Hotel
01.2019 - Current
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
- Collaborated with hotel staff to create personalized experiences for VIP guests, resulting in increased return visits.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
Guest relation manager
Grand Hotel Miramar
07.2017 - 12.2017
- Arranged check in/out and special services, requirements
General manager
Oasis Hostel
11.2014 - 01.2017
- Signed contracts with possible partners
Front office manager
Samay Hotel
08.2014 - 11.2014
- Everyday receptionist tasks, check-in/out, payments
General manager
Garray Terrace Residence Hotel
01.2014 - 05.2014
- Introduced the hotel to the market and made it known
Travel consultant and air-ticket supervisor
Vista travel agency
09.2006 - 01.2014
- Worked personally with clients to organize and sell trips and holidays
Education
BS IN ECONOMICS SPECIALIZED FOR TOURISM AND HOTEL MANAGEMENT -
Edutus University TOURISM AND HOTEL MANAGEMENT
Budapest, Hungary07.2010
CERTIFICATE AS A PROFESSIONAL TOUR GUIDE AND TOURISM PROFESSIONAL -
XANTUS JANOS HIGH SCHOOL OF TOURISM AND HOSPITALITY, FACULTY OF TOURISM IN ENGLISH
Budapest, Hungary06.2004
Languages
Spanish
Advanced
C1
English
Proficient
C2
Hungarian
Proficient
C2
Swedish
Intermediate
B1
Timeline
Guest Relation Manager
BestWestern Malmö Arena Hotel
01.2019 - Current
Guest relation manager
Grand Hotel Miramar
07.2017 - 12.2017
General manager
Oasis Hostel
11.2014 - 01.2017
Front office manager
Samay Hotel
08.2014 - 11.2014
General manager
Garray Terrace Residence Hotel
01.2014 - 05.2014
Travel consultant and air-ticket supervisor
Vista travel agency
09.2006 - 01.2014
BS IN ECONOMICS SPECIALIZED FOR TOURISM AND HOTEL MANAGEMENT -
Edutus University TOURISM AND HOTEL MANAGEMENT
CERTIFICATE AS A PROFESSIONAL TOUR GUIDE AND TOURISM PROFESSIONAL -
XANTUS JANOS HIGH SCHOOL OF TOURISM AND HOSPITALITY, FACULTY OF TOURISM IN ENGLISH
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