Zoe Banfield Eriksson
Sweden
Summary
Adept at front of house management, elevating customer service and operational efficiency at Fox in a Box, leveraging POS expertise and a knack for team collaboration. Mastered hygiene standards and conflict resolution, significantly enhancing the dining experience without compromising on quality or speed. Resourceful and energetic Front of House Employee known for high productivity and efficient task completion. Skilled in customer service management, team leadership, and conflict resolution. Excels in communication, adaptability, and problem-solving to ensure seamless operations and enhanced guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front of House
Fox in a Box
07.2024 - Current
- Coordinated daily task management and fulfillment. Utilized POS systems to effectively serve in-house customers. Maintained high standards of cleanliness in a food preparation environment.
- Replenished stock and received deliveries, ensuring proper logging of procedures for inventory and deliveries.
- Received essential instruction on barista skills.
- Facilitated efficient preparation for small to medium-sized events through meticulous venue management.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Collaborated with front of house manager to coordinate marketing, special events and menu changes.
Front of House Supervisor
Oowee Vegan
04.2023 - 05.2024
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Replenished stock and received deliveries, ensuring accurate logging using appropriate procedures.
- Handled Deliveroo orders and served in-house customers using POS systems, while also assisting chefs with fryers and prep as needed.
- Oversaw food preparation, production and presentation according to quality standards.
- Analyzed sales data to identify trends and make informed decisions on front of house operations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Ensured compliance with all local health codes by regularly inspecting kitchen areas and equipment.
Cloakroom Assistant
Casablanca Bar
10.2022 - 05.2023
- Organized the cloakroom area, managed payments, and logged and reported lost property.
- Assisted with the ticket kiosk operations as needed.
- Cross-trained to support the bar during peak periods.
- Monitored security cameras to ensure proper procedures were followed.
- Ensured that no unauthorized personnel entered the coatroom area.
- Verified identification of customers when retrieving coats.
Front of House
Bluegrass BBQ
04.2022 - 03.2023
- Maintained high standards of cleanliness in a food preparation environment.
- Replenished stock, received deliveries, and managed Deliveroo orders while serving in-house customers.
- Assisted chefs with fryers and food preparation as needed.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
Front of House
Brighton Beach Club
10.2021 - 04.2022
- Trained in basic barista skills and ensured cleanliness and organization for in-house customers and events.
- Operated POS systems to serve customers efficiently while maintaining high food hygiene standards.
- Developed strong teamwork skills in a high-stress environment.
Front of House
Loving Hut
05.2021 - 10.2021
- Trained in basic barista skills, preparing and serving a variety of food and beverages with a focus on dietary requirements.
- Served in-house customers using POS systems, ensuring efficient and accurate transactions.
- Maintained high standards of food hygiene while serving food and acted as a designated keyholder responsible for opening and closing the café.
Sales Assistant/Food Services Assistant
Sainsburys
10.2018 - 09.2020
- Handled product management, shop floor organization, and visual merchandising in the TU clothing department.
- Maintained food hygiene standards and prepared fresh bakery items, including batch cooking and daily code checks.
- Enhanced telephone communication and conflict resolution skills while managing high-value items and promotional markdowns.
Education
University of Brighton - Music Business and Media
University of Brighton
05.2024
University for the Creative Arts - Foundation Diploma
University For The Creative Arts
04.2020
Blenheim High School Sixth Form - A Levels (GCE)
Blenheim High School Sixth Form
05.2019
Blenheim High School - GCSEs
Blenheim High School
05.2017
Skills
- Front of house management
- Front of house supply stocking
- Front of house operations and organisation
- Alcohol safety
- Hygiene standards
- Product promotion
- Basic mixology
- Efficient multitasking
- Loss prevention
- POS system operation
- Team collaboration aptitude
- Conflict resolution techniques
- Customer assistance
- New hire on-boarding
- Stock control
- Invoicing and billing
- Updating logs
Accomplishments
- Trained and mentored 5 employees.
- Collaborated with team of 4 in the development of new food specials.
- Documented and resolved stock control which led to loss prevention.
- Achieved increased sales by completing online promotional strategies with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeImportant To Me
Company CultureFlexible work hoursPersonal development programsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Native language
Swedish
Beginner (A1)
A1
Interests
Art
Fashion
Music
Timeline
Front of House
Fox in a Box
07.2024 - Current
Front of House Supervisor
Oowee Vegan
04.2023 - 05.2024
Cloakroom Assistant
Casablanca Bar
10.2022 - 05.2023
Front of House
Bluegrass BBQ
04.2022 - 03.2023
Front of House
Brighton Beach Club
10.2021 - 04.2022
Front of House
Loving Hut
05.2021 - 10.2021
Sales Assistant/Food Services Assistant
Sainsburys
10.2018 - 09.2020
University of Brighton - Music Business and Media
University of Brighton
University for the Creative Arts - Foundation Diploma
University For The Creative Arts
Blenheim High School Sixth Form - A Levels (GCE)
Blenheim High School Sixth Form
Blenheim High School - GCSEs
Blenheim High School
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