Zineb Amezian
Städetvägen 10
Summary
Dynamic and results-oriented professional with a proven track record at Storytel, enhancing customer satisfaction through exceptional support and problem-solving. Expert in leveraging digital tools for service excellence and fluent in multiple languages, demonstrating a unique blend of analytical skills and effective communication. Thrives in team settings, contributing to collaborative success and continuous learning.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
Storytel
12.2022 - Current
- Examined multilingual AI-generated texts.
- Provided support for customer payment issues through digital communication channels.
- Moderated community feedback on multiple platforms.
- Processed termination requests for subscriptions and handled subsequent questions.
- Create translations for special deals and advertisements.
- Collaborate with international teams to support global customers.
- Ensured regional accessibility of diverse audiobooks.
- Resolved product issues and assisted customers with technical problems.
- Engage in training to stay current on product knowledge.
- Partnered with marketing team on promotional campaigns and announcements.
- Leveraged various tools including Apex, Adyen, Google Play Console to ensure customer satisfaction.
Customer Support ( Remote)
Quirónsalud
10.2021 - 05.2022
- Resolved customer service inquiries during the first call by identifying needed assistance for benefits, eligibility, and claims.
- Guided customers in understanding the fundamentals and advantages of consumer-driven health care topics.
- Facilitated appointment scheduling by contacting care providers on behalf of customers.
- Provided support for users on Spanish health platforms, boosting their self-reliance.
Administrative Assistant
The firm - GVA Gómez-Villares & Atencia
Malaga
02.2019 - 06.2021
- Translate various types of documents such as SOPs, job descriptions, reports, and official letters.
- Streamlined office operations by efficiently handling document organization and supply management.
- Managed appointment bookings, preventing conflicts in schedules.
- Assessed caller inquiries and routed them appropriately.
- Conducted research projects, compiled reports, transcribed meeting notes, and designed presentations with computer software.
Tourism Customer Service
Malaga's town hall
11.2018 - 02.2019
- Collaborated with clients to identify travel requirements.
- Counseled clients on optimal travel options including transportation methods, travel dates, costs and accommodations.
- Directed logistics for major gatherings including conferences and retreats.
- Coordinated client travel arrangements, including lodging and transportation.
- Handled travel issues, complaints, and refunds.
- Managed client data and financial documentation.
- Maintain current knowledge of tourism trends through attendance at travel seminars.
Translator and Interpreter
SeproTec
10.2017 - 01.2018
- Converted written language conversations accurately.
- Converted spoken language into documented text for legal proceedings, corporate meetings, music events, speeches, and various other functions.
- Delivered simultaneous interpretation services for diverse language groups.
- Clarified cultural differences to clients to enhance communication effectiveness.
- Facilitated discussions and negotiations by clarifying unfamiliar terms.
- Interpreted spoken language during live events.
Translator and Interpreter
Ofilingua (remote)
Malaga
07.2017 - 10.2017
- Translates literary, legal, research, technical, scientific, educational and commercial materials.
- Leverages digital translation aids for improved language conversion.
- Recorded updates and revisions in translated materials.
Receptionist
H 10 Hotels
11.2015 - 06.2016
- Welcomed guests upon arrival to the hotel.
- Handled check-ins and informed guests about hotel amenities, such as the fitness center.
- Handled bookings via phone, email, and in-person walk-ins.
- Guided visitors about local attractions, dining options, and transportation.
- Generated final invoices during check-out and handled payment processing.
- Assisted guests with special requests, such as scheduling wake-up services and arranging taxi bookings.
- Resolved guest complaints promptly and professionally.
- Coordinated with housekeeping staff to prepare rooms for check-in.
Education
Master degree - Professional Translation
University of Granada
01.2017
Bachelor's degree - Translation And Interpretation
University of Malaga
01.2016
High level Vocational training - Guide Information And Tourist Assistance
Institute Monterroso
Malaga01.2012
Skills
- Forward-Thinking Approach
- Analytical Problem Solving
- Effective Communication
- Prioritization and Organization
- Eagerness To Learn
- Customer service excellence
- Customer success management
- Service schedule coordination
- Remote support
- Multitasking capacity
- Team building
- Collaborative team player
Personal Information
- Nationality: Spanish
- Marital Status: Single
Languages
Spanish
First Language
Arabic
Proficient (C2)
C2
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Swedish
Advanced (C1)
C1
Timeline
Customer Support Representative
Storytel
12.2022 - Current
Customer Support ( Remote)
Quirónsalud
10.2021 - 05.2022
Administrative Assistant
The firm - GVA Gómez-Villares & Atencia
02.2019 - 06.2021
Tourism Customer Service
Malaga's town hall
11.2018 - 02.2019
Translator and Interpreter
SeproTec
10.2017 - 01.2018
Translator and Interpreter
Ofilingua (remote)
07.2017 - 10.2017
Receptionist
H 10 Hotels
11.2015 - 06.2016
Master degree - Professional Translation
University of Granada
Bachelor's degree - Translation And Interpretation
University of Malaga
High level Vocational training - Guide Information And Tourist Assistance
Institute Monterroso
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