Zekeriya Balci

Recent graduate in Computer and Systems Sciences with several years of experience in customer-facing roles, leadership and operational responsibility. During my studies, I gained hands-on experience with JSON, REST APIs, Java, Python and SQL. Through my internship with Sixt Helpdesk, I also gained practical experience in IT support, troubleshooting and the implementation of new technical solutions. I am now looking to bring my operational and customer-facing experience together with my technical background, with a particular focus on implementation, integration and technical problemsolving.

IT Support / Helpdesk Internship, Sixt Sweden, Spring 2026

• Provided IT support for the Cobra business system and handled support cases via phone and email.
• Troubleshot system-related issues, resolved support cases and escalated more complex issues when necessary.
• Supported the implementation of a new payment terminal solution through meetings, employee communication, follow-up and on-site support.
• Assisted users with system-related questions and provided guidance during technical changes and implementation.
• Analysed internal processes using Excel to identify and document operational workflows.

Enterprise Systems Project - Microsoft Business Central, Stockholm University, Spring 2026 

• Analysed order and inventory data in Microsoft Business Central to evaluate and compare Make-to-Order (MTO) and Make-to-Stock (MTS) strategies and support decision-making on the most suitable inventory approach.
• Worked with API calls, GET requests, JSON, endpoints and request/response to retrieve and handle data from the business system.
• Used SQL and databases for data retrieval and processing, as well as UiPath to automate parts of the data flow.
• Analysed and visualised the collected data in Power BI to compare the two strategies and create decision support.