Customer Service Assistant
MUJI
02.2022 - 07.2022
Hi, I’m
Yunman Zhang
Solna
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate tasks with strong attention to detail and systematic approach.
Education
Stockholm UniversityStockholm
Master of Science from Marketing
06.2024
Work History
MUJI
Customer Service Assistant
02.2022 - 07.2022
Job overview
- Provided exceptional customer service, ensuring a positive shopping experience for customers by offering product knowledge, assistance, and resolving inquiries.
- Restocked and organized merchandise to maintain a clean and attractive sales floor, including folding, organizing, and arranging items according to display guidelines.
- Responded to customer feedback and resolved complaints effectively, ensuring customer satisfaction.
- Actively participated in product training sessions to stay updated on new arrivals and maintain product knowledge.
- Utilized problem-solving skills to address customer queries and complaints.
- Developed strong interpersonal and communication skills by interacting with diverse customers and team members.
Gaotu Road
Chinese Language Teacher
06.2019 - 05.2020
Job overview
- Instructed and mentored a diverse group of 20 students from various countries, fostering an inclusive and culturally rich learning environment.
- Developed and delivered engaging Chinese language lessons, catering to different learning styles and skill levels.
- Promoted effective communication and cultural understanding by encouraging students to share their experiences and perspectives in Chinese.
- Employed various multimedia and technological resources to make lessons interactive and engaging.
- Collaborated with fellow educators and staff to enhance the overall quality of the language program and its impact on students.
- Demonstrated an ability to effectively communicate with individuals from different countries and backgrounds, promoting a global perspective in the classroom.
Skills
- Enthusiasm : looks for ways to make work fun and engaging
- Customer Service: active listening, addressing customer inquiries, and resolving issues
- Teamwork: collaborate effectively with colleagues, appreciate teamwork and cooperation
- Adaptability: ability to adapt to a fast-paced environment, as well as to different customer needs and preferences
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Chinese Language Teacher
Gaotu Road
06.2019 - 05.2020
Stockholm University
Master of Science from Marketing
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