Skilful, driven, flexible and dedicated business-oriented HR & Operations Leader with comprehensive understanding of current Swedish labour and migration laws and proven experience building, developing and scaling high performing organizations and growing businesses. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Highly skilled at leading employees while promoting and encouraging growth. Exceptional leader experienced in creating and integrating business plans, strategies and procedures. Dedicated to setting goals focused on performance and growth.
Hi, I’m
Yosra Omar Axling
Stockholm, Sweden
Summary
Overview
20
years of professional experience
Work History
BetaoStockholm
Chief People Operations Officer
01.2023 - Current
Job overview
- Supervised HR Department employees by directing activities and monitoring performance.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Designed employee performance evaluation process and merit program.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Devised and executed employee development, performance oversight, compensation and benefits programs.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Directed process of organizational planning by evaluating company-wide structure, job design and manpower forecasting.
- Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Served as strategic advisor and functional expert on critical strategic and operational matters.
- Developed highly effective working relationships with other departments by being positive and constructive leader.
- Revamped internal procedures into clearly defined structure, resulting in higher quality services and cost reductions.
- Negotiated contracts to secure extensions and preserve optimal leadership.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Developed job descriptions using targeted keywords and published job openings on company website and job boards.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Recruited and trained new employees to manage overall talent acquisition.
Umain ABStockholm
HR Business Partner
11.2020 - 01.2023
Job overview
- Managing all administrative responsibilities within the scope of the HR Partner role
- Support the COO in building and maintaining structural capital within the department and drive the implementation of these based on the company's strategic objectives and goals
- Performing analyzes and compile reports regarding market wages, employment offerings, sick leave, eNPS and other HR related areas
- Comprehending, interpreting, and applying the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
- Representing the Company at internal and external events
- Organizing, implementing and following up on HR-related activities
- Excellent verbal and written communication and interpersonal and customer service skills
- Responsibilities:
- Administrate the Company's AIS system and processes
- Support Managers in recruitments and conducting Value Fit Interviews
- Negotiate and administrate all Employment, Trainee, Intern and Consultant contracts
- Administrate and run the Company's Onboarding and Offboarding process
- Prepare, administrate and summarize Employee surveys
- Administrate Work Environment matters
- Administrate all Immigration Related matters for the Employees
- Support Managers with information about relevant market wages, by researching and preparing extensive reports
- Worked with business leaders to evaluate and optimize human resources policies.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Prepare, administrate and summarize Salary reviews
- Support Managers in coordinating internal and external educations
- Administrate the Company's Learning Platform
- Plan and execute events in cooperation with schools and universities
- Plan and execute internal Company HR events
- Support Managers in health and wellness matters
- Support Managers in rehabilitation matters for employees
- Perform HR-related analyses and reports to the Management Team
- Administrate bookings of Company travels
- Support in the administration of Salary payments
- Coach and support Managers and Staff
Umain ABStockholm
Office and HR Manager
05.2018 - 11.2020
Job overview
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Also manage contract and price negotiations with office vendors and service providers
- Ensure office efficiency is maintained by organizing the office layout and ordering stationery and equipment
- Maintain the office condition and arrange necessary repairs, by keeping the meeting rooms and public areas in top condition throughout the day
- Service Provision
- Provide general support to visitors, and liaise with caterers and other service providers to insure the office is ready prior to client meetings or other events
- Preorder and prepare the office’s Monday Breakfast
- Support the COO and HR Manager in building and maintaining structural capital within the department and drive the implementation of these based on the company's strategic objectives and goals
- Plan in-house or off-site activities, like parties, celebrations and conferences
- Communicate and inspire goals
- Able to over time motivate and inspire people to believe in the company's goals and wanting to work hard to achieve them
- Support individual development
- Able to continuously support the work with individual development plans for the staff with the aim of building and upkeep of a strong team where everyone can perform their role on a high and consistent level
- Maintain a constructive feedback culture
- Tutor and act as a role model in how to work with constructive feedback in order to create an environment within the team that encourages the use of feedback as a natural tool for continuous development
- Work actively in collecting needs and take steps to build and maintain a strong team with good cohesion
- Processed financial documents, contracts, expense reports and invoices.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Created memos, letters and other documents, fostering internal and external communication.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Coordinated and conducted classes to teach procedures to new staff members.
Evolution GamingStockholm
PA to the Executive Chairman
10.2015 - 11.2016
Job overview
- Devising and maintaining office systems, including data management and filing; - Arranging travel, visas and accommodation and ,transport; - Screening phone calls, enquiries and requests, and handling them when appropriate; - Meeting and greeting visitors at all levels of seniority
- Organising and maintaining diaries and making appointments; - Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; - Carrying out background research and presenting findings; - Producing documents, briefing papers, reports and presentations; - Organising and attending meetings and ensuring the manager is well prepared for meetings; - Liaising with clients, suppliers and other staff.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Treasury Wine EstatesStockholm
Office Manager
11.2014 - 10.2015
Job overview
- Manage the administration of the Nordic office and reception o Setup and management of all office and facilities maintenance and service contracts o Assist, forecast and monitor expenditure and coordinate budgets of all maintenance and service contracts on a regular basis, with a view to improving service quality whilst reducing costs o Regular contact, updates and reviews with building manager and landlords o Administrate contracts in Ascendo Archive – scan, code, upload, manage and scrutinize o End year filing and scanning of documents o Support Finance in company/Corp Nordic matters
- Assistant to regional manager Nordic o Administration of travel and accommodation o Administration of monthly expenditures o Book and administration of external visitors accommodation and in market travelling
- Nordic CSR responsible o TWE CSR meetings every other week
- O Support commercial teams on CSR related questions from each monopolies
- Sales and Marketing Assistance o Newsletter and consumer database management + create and send out newsletter o Execution of fairs and events with ordering, planning and proof reading product cards and folders etc o Help with sample orders and distribution/ couriers to tastings, fairs and events
- O Reporting of alcohol tax for sample orders o Administrate fine wine events and tastings o Prepare and organize tasting notes and product images /pack shots to picky images, press and internal organization o Follow up after fairs, consumer contacts into Database, contact consumers, ship back stock and stand o Administer, organize and file all PR-clippings
Marcus EvansStockholm
HR & Office Manager
05.2006 - 12.2014
Job overview
- Having overall responsibility for the recruitment policies of the company and the welfare of the staff
- Also managing the personnel files to ensure they are updated in a timely and accurate manner
- Ensuring that all procedures and contracts comply with the Swedish labour law
- Ensuring that only the best candidates with the right qualifications, skills and experience are employed
- Also dealing with ad responses, sourcing potential candidates and arranging interviews
- Directing day-to-day office operations, providing fundamental support to company CEO, CFO and Sales Managers
- Also managing all IT related issues and liaising with IT support in the UK
- Negotiating all office supplies contracts and advertising rates with newspapers and online job boards, then placing job adverts with them
- Liaising closely with trade unions, employee representatives and solicitors
- Providing guidance to work colleagues and senior company management on all employment matters
- Maintaining and developing the office filing systems both on paper and computer
- Also producing documents, briefing papers, reports and presentations
- Booking hotels and flights for top company employees and negotiating hotel rates and managing the Nordic events operations
- Managing three office moves, from arranging and supervising the renovations of the new offices to the direct management of movers and floor planning of the new premises
- Also managing all IT related issues and budgeting.
TUISharm El-Sheikh
Tour Leader
05.2004 - 09.2004
Job overview
- Arranging the arrival and departure of the tourist groups at the airport, running the information meeting, solving any issues that occurred during their stay, and selling and scheduling any extra trips or activities done.
- Developed guest relationships to achieve high level of satisfaction.
- Described tour points of interest to group members, responding to questions and inquiries.
- Educated and shared natural, geological and cultural history through story-telling.
- Delivered guided tours, presenting scripted information and answering questions.
Crowne Plaza Hotels & Resorts, Sharm El Sheikh Resort
Guest Relations Manager
01.2003 - 05.2004
Job overview
- Facilitating all requests by hotel guests, plus maintaining a daily quality control report
- Also acting as duty manager, and front office assistant manager
- Provided managerial support to the room’s division team
- Offered particular communication in response to guest comment cards, guest emails, and tracking follow up of issues
- Handled VIP guests’ amenities and managed everything related to our VIP guests from check in to check out
- Handled all press releases and liaised with the local police authorities with regards to the Flash Tour flight crash in 2003.;
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Made and changed room assignments according to guest requirements.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Inspected rooms, building exterior and parking lot to identify and report needed repairs.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Collaborated with event coordinators to organize meetings and special events.
Education
Helwan University
Master of Arts - MA from Egyptology
05.2004
University Overview
Deutsche Schule Der Borromäerinnen (DSB)
Abitur
01.1998
University Overview
Skills
- Improving Employee Engagement and Development
- Relationship Building and Coaching
- Advising Department Managers and Dispute Mediation
- Recruiting, Interviewing and Running Onboarding and Offboarding Processes
- Drafting, Administering and Negotiating Contracts
- Event and Team Building Activities Planning
- Drafting Policies and Planning their Integrations and Building HR Processes
Languages
Arabic, English
First Language
Swedish
Proficient
C2
German
Proficient
C2
French
Intermediate
B1
Timeline
Chief People Operations Officer
Betao
01.2023 - Current
HR Business Partner
Umain AB
11.2020 - 01.2023
Office and HR Manager
Umain AB
05.2018 - 11.2020
PA to the Executive Chairman
Evolution Gaming
10.2015 - 11.2016
Office Manager
Treasury Wine Estates
11.2014 - 10.2015
HR & Office Manager
Marcus Evans
05.2006 - 12.2014
Tour Leader
TUI
05.2004 - 09.2004
Guest Relations Manager
Crowne Plaza Hotels & Resorts, Sharm El Sheikh Resort
01.2003 - 05.2004
Helwan University
Master of Arts - MA from Egyptology
Deutsche Schule Der Borromäerinnen (DSB)
Abitur
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