Yelyzaveta Manzhurova
Järfälla
Summary
A dreamy flight attendant who wants to capture the whole world and achieves goals through an open soul, friendliness, and the ability to adapt to a new environment.
My motto: kindness and love will save The World!
Overview
4
4
years of professional experience
Work History
Flight Attendant
Ryanair
Stockholm
11.2023 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Coordinator and support person
Ukraїnare.Nu - Svensk-Ukrainsk Association
Malmö
07.2022 - Current
- Volunteer non-profit organization aimed at helping in the adaptation of Ukrainians affected by the war.
Waitress
Simris Restaurant
Simrishamn
07.2022 - 09.2022
- Provide excellent customer service over 12 hours straight on holidays
- Served an average of 60-80 tables per working day
- Increased the level of service and sales by 50% by organizing additional seats in the restaurant for guests.
Waitress
Detroit
Mariupol
06.2020 - 02.2022
- Trained interns who successfully completed their internship and continued to work in a team
- Helped cook in cutting tasks, saving operational costs of the restaurant by $1000 per month
- In emergencies, one served all the guests in the restaurant
- Provided exemplary table service that increased the guest base by 30%.
Education
Bachelor's degree - Tourism and Hospitality
Mariupol State University
Mariupol, Ukraine07.2023
Junior specialist - Finance, banking, and insurance
Mariupol College of Economics And Trade Named After Mikhailo Tugan-Baranovsky
Mariupol, Ukraine07.2019
Skills
- Quick to embrace challenge and changes in priority, providing significant result and high levels of accuracy
- Able to work well in a team, contributing ideas and cooperating with others to achieve common goals
- An effective written and verbal communicator, with the ability to convey information clearly concisely
- Skilled in decision making, conflict resolution and strategic planing and team efficiency
- An experienced problem solving professional, who utilizes critical thinking and systematic approach to resolve complex problems
Personal information
- Place of Birth: Mariupol, Ukraine
- Date of Birth: 04/11/00
- Gender: Female
- Useful links: https://www.instagram.com/yelyzaveta_manzhurova?igsh=OGQ5ZDc2ODk2ZA%3D%3D&utm_source=qr
Languages
- English, Highly proficient
- Ukrainian, Native speaker
- Russian, Native speaker
- Swedish, Beginner
Affiliations
24-28/04/2023 took part in the Festival of European Culture T4EU 2023 - Transform4Europe in Katowice, Poland.
References
- Angelica Balabanits - a.balabanits@mdu.in.ua
- Lydmyla Kyslova - kysloval@gmail.com
Timeline
Flight Attendant
Ryanair
11.2023 - Current
Coordinator and support person
Ukraїnare.Nu - Svensk-Ukrainsk Association
07.2022 - Current
Waitress
Simris Restaurant
07.2022 - 09.2022
Waitress
Detroit
06.2020 - 02.2022
Bachelor's degree - Tourism and Hospitality
Mariupol State University
Junior specialist - Finance, banking, and insurance
Mariupol College of Economics And Trade Named After Mikhailo Tugan-Baranovsky
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