Wildan Martoyo

I served as a vital link between business needs and IT solutions with main responsibilities to:

• Collect and synthesize requirements from various stakeholders and end-users to ensure a clear understanding of project needs
• Analyze Stakeholder Assessment Data and Provide Invaluable Insights to the Team and users
• Drive Productive Focus Group Discussions and Bi-Weekly Meetings to foster collaboration and informed decision- making
• Lead requirement gathering process and system assessments for a holistic project view
• Mediate and facilitate the alignment of strategic roadmaps across diverse organizational levels, enhancing cohesion in a national enterprise context
• Produce a comprehensive set of use cases, Standard Operating Procedures (SOPs), business glossaries, and reconciliation management documents, contributing to organized project execution
• Devise the conceptualization and implementation of a transformative cultural awareness program, integral to the client's digital transformation journey in their offices and branches
• Guide stakeholder end-users through interactive workshops, promoting knowledge sharing and fostering effective collaboration
• Write project documentation from all development phases
• Design and lead workshops and seminars on Business Analysis, Visual Modelling (BPMN and UML), and Enterprise Architecture.

Email info@waditra.com Website www.waditra.com

Act as a service delivery personnel and a hub between customers and internal team stakeholders that consisted of the Field Manager and Team Leader that responsible to:

• Ensure the delivery of superior consumer service experiences.
• Streamline issue reporting by acting as the intermediary between end-users and the IT department and supervisor .
• Promptly address and update issues in the company app to the appropriate teams.
• Maintain positive customer relationships through direct communication and responsiveness.