Wiem Maktouf

Managed customer accounts to secure customer satisfaction and repeat business.

• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Trained new employees on customer service, money handling and organizing strategies
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
• Selected correct products based on customer needs, product specifications and applicable regulations
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Making facial treatments .

• Determines requirements by working with customers.
• Resolves problems by clarifying issues ;researching and exploring answers and alternative solutions
  ;implementing solutions ;escalating unresolved problems .
• Fulfills requests by clarifying desired information ;completing transactions ;forwarding requests .
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Keeps equipment optional by following established procedures; reporting malfunctions.
• Updates job knowledge by practicing in educational opportunities.
• Manage staff schedule
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
• Developed and led group training courses to align with corporate sales and service goals.
• Managed recruitment, training and development for highly effective sales team.
• Designed and implemented sales training program and documentation.

• Recommending products to suit each costumer
• Reaching sales target
• Keeping up to date with new products
• Giving costumers a makeover
• Monitoring stock levels and reordering items
• Handling card and cash payments

• Ensure high level of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features . “Go the extra mile “to drive sales.
• Maintain in stock and presentable condition assigned areas. Actively seek out customers in store.
• Remain knowledgeable on products offered and discuss available options.
• Team-up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.

• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
• Established rapport with customers using active listening and interpersonal skills
• Fielded customer questions to share information about products, availability, and pricing
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
• Informed customers of promotions to increase sales productivity and volume