Victoria Muwanga
Crawley
Summary
Dedicated, resilient and dependable candidate with a willingness to take on professional challenges and pursue a career in law.
Overview
3
3
years of professional experience
Work History
Content Moderator
Tik Tok
01.2023 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Travel Consultant
Risskov
06.2021 - 03.2023
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed other administrative tasks such as emails, making referrals within the team and chasing up payments.
Support Worker
Field Lane
10.2020 - 05.2021
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Education
(LPC/LLM) - Law
University of Law
Guildford, England03.2024
Bachelor of Law - LLB
University of The West of England
Bristol, UK09.2020
High School Diploma -
Aranasgymnasiet
Kungsbacka, Sweden07.2016
Skills
Social media knowledge
Reliable time management
Strong Team Player
Great Attention to Detail
Ability to Multi-task
Analytical Skills
Great Interpersonal Skills
Legal Compliance Awareness
Exceptional customer service
Strong Communication Skills
Understanding of commercial awareness
Accomplishments
- Black Heritage Undergraduate of the year awards finalist 2020.
- Successfully fundraised over 1000 pounds for EastAfricanPlaygrounds and participated in building a playground for a local school in Uganda.
- Obtained UWE Bristol Futures Award.
- Obtained ILM certificate in law.
- Student Representative at UWE Bristol.
- Full clean UK drivers licence.
- Raised awareness and spoke about current issues regarding the death penalty at Bradley Stoke Radio in Bristol.
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
luganda
Full Professional
Additional Information
Legal intern at Obaseki Solicitors (August 2019):
Duties:
- Secretarial admin role involving answering phone calls, managing posts, booking appointments, answering emails, printing, scanning and interacting with clients.
• Observing cases, organizing case files and communicating with solicitors.
Advice Support Volunteer at North Bristol Advice Centre (2017-2020):
Duties:
- Helped clients fill in welfare benefit form applications to potentially improve their current situation.
- Give advice, support and referrals to other sectors within the organization.
Volunteer for the Family Law Court Clinic in Bristol (January 2020-March 2020):
• Observing lecturer offering free legal advice to different clients & creating follow up notes from the information observed.
References Available Upon Request
Contact details are showcased above.
Timeline
Content Moderator
Tik Tok
01.2023 - Current
Travel Consultant
Risskov
06.2021 - 03.2023
Support Worker
Field Lane
10.2020 - 05.2021
(LPC/LLM) - Law
University of Law
Bachelor of Law - LLB
University of The West of England
High School Diploma -
Aranasgymnasiet
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