Summary
Overview
Work History
Education
Skills
Languages
Personal Qualities
Personal Information
Timeline
Generic
Vladyslav Pryshchep

Vladyslav Pryshchep

Gothenburgh

Summary

Motivated and detail-oriented Customer Support Agent with one year of experience delivering excellent customer service and achieving high KPIs. Skilled in troubleshooting, problem resolution, and managing customer inquiries across multiple platforms. Seeking to transition into a Tech Support Agent role, where I can leverage my strong technical skills, ability to adapt quickly, and passion for technology to provide efficient support and solutions in a dynamic environment. Fluent in four languages, with a proven ability to work in fast-paced settings and deliver results under pressure.

Overview

2
2
years of professional experience

Work History

Customes Support Agent

Obrio
10.2023 - Current
  • Provide timely and effective solutions to customer inquiries through email.
  • Consistently exceed key performance indicators (KPIs) such as first response time and resolution time.
  • Successfully resolve complex customer issues, improving satisfaction and retention.
  • Developed strong communication, problem-solving, and organizational skills under pressure.

Salesman

|
05.2022 - 09.2022
  • As a Salesman, I played a pivotal role in driving revenue and building strong customer relationships for my organization
  • My primary focus was on selling products or services, meeting sales targets, and ensuring customer satisfaction.

Call center Agent

05.2022 - 09.2022
  • As a Call Center Agent, I served as a vital point of contact between the organization and its customers
  • In this role, I was responsible for handling a wide range of customer inquiries, resolving issues, and ensuring a positive customer experience.

Education

KHARKIV LYCEUM NO. 87 OF THE KHARKIV CITY COUNCIL

iNFORMATICS -

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE

Skills

Skills
  • Technical: Microsoft Office, Solid, Zendesk, Iterable, Amplitude,
  • Soft Skills: Sociability, Multitasking, Responsibility, Stress Resistance, Organizational Skills, Problem-solving

Languages

English
Ukrainian
Czech
Russian

Personal Qualities

  • Sociability
  • Multitasking
  • Responsibility
  • Understanding
  • Organisational skills
  • Stress resistance
  • Determination
  • Erudition

Personal Information

Date of Birth: 04/20/2004

Timeline

Customes Support Agent

Obrio
10.2023 - Current

Salesman

|
05.2022 - 09.2022

Call center Agent

05.2022 - 09.2022

iNFORMATICS -

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE

KHARKIV LYCEUM NO. 87 OF THE KHARKIV CITY COUNCIL

Similar Profiles

CREATE PROFILE
Vladyslav Pryshchep