Vladyslav Pryshchep
Gothenburgh
Summary
Motivated and detail-oriented Customer Support Agent with one year of experience delivering excellent customer service and achieving high KPIs. Skilled in troubleshooting, problem resolution, and managing customer inquiries across multiple platforms. Seeking to transition into a Tech Support Agent role, where I can leverage my strong technical skills, ability to adapt quickly, and passion for technology to provide efficient support and solutions in a dynamic environment. Fluent in four languages, with a proven ability to work in fast-paced settings and deliver results under pressure.
Overview
2
2
years of professional experience
Work History
Customes Support Agent
Obrio
2023.10 - Current
- Provide timely and effective solutions to customer inquiries through email.
- Consistently exceed key performance indicators (KPIs) such as first response time and resolution time.
- Successfully resolve complex customer issues, improving satisfaction and retention.
- Developed strong communication, problem-solving, and organizational skills under pressure.
Salesman
|
2022.05 - 2022.09
- As a Salesman, I played a pivotal role in driving revenue and building strong customer relationships for my organization
- My primary focus was on selling products or services, meeting sales targets, and ensuring customer satisfaction.
Call center Agent
2022.05 - 2022.09
- As a Call Center Agent, I served as a vital point of contact between the organization and its customers
- In this role, I was responsible for handling a wide range of customer inquiries, resolving issues, and ensuring a positive customer experience.
Education
KHARKIV LYCEUM NO. 87 OF THE KHARKIV CITY COUNCIL
iNFORMATICS -
CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE
Skills
Skills
- Technical: Microsoft Office, Solid, Zendesk, Iterable, Amplitude,
- Soft Skills: Sociability, Multitasking, Responsibility, Stress Resistance, Organizational Skills, Problem-solving
Languages
English
Ukrainian
Czech
Russian
Personal Qualities
- Sociability
- Multitasking
- Responsibility
- Understanding
- Organisational skills
- Stress resistance
- Determination
- Erudition
Personal Information
Date of Birth: 04/20/2004
Timeline
Customes Support Agent
Obrio
2023.10 - Current
Salesman
|
2022.05 - 2022.09
Call center Agent
2022.05 - 2022.09
iNFORMATICS -
CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE
KHARKIV LYCEUM NO. 87 OF THE KHARKIV CITY COUNCIL