VICTOR LEMUS
Malmo,Skåne County
Summary
Customer-focused bar professional with conversational skills, drinks knowledge, and dedication to guest safety. History of keeping bar profitable and fun place for customers. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
Work history
Bartender/tjenere
Go Nordic Cruisline
Nordic Pearl, Copenhagen
02.2025 - Current
- Created an inviting atmosphere through friendly interaction with customers.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Bar Concept Creator/Concultant
Mikkeller
Copenhagen, Copenhagen
03.2024 - 12.2024
- Led bar and events operations, collaborating with owner to enhance business success.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Led by example in providing customers with attentive, professional restaurant service.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored bar expenses and operations to minimise costs.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Optimised customer experience by implementing exemplary service standards.
- Developed menus with strict cost controls to maximise restaurant profits.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Led team to deliver outstanding hospitality operations.
Bar Concept Creator/Consultant
Plates Christianshavn
Copenhagen, Copenhagen
09.2023 - 12.2023
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored bar expenses and operations to minimise costs.
- Led team to deliver outstanding hospitality operations.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Planned staffing levels based on evolving service demands.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Bartender/waiter
Comfort Kastrup
Copenhagen, Copennhagen
02.2023 - 09.2023
- Reimagined cocktail menu, introducing new creations that became top sellers within 1 month of launch.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Cocktail Bartender
NOBIS HOTEL
Stockholm, Stockholm County
03.2022 - 02.2023
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Achieved consistently high sales averages by constantly upselling guests on premium liquors.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Created speciality cocktails for seasonal promotions, contributing to increase in low-season sales.
Cocktail Bartender
YUC!
Stockholm, Stockholm County
10.2021 - 03.2022
- Maintained bar stocks, replenishing daily as necessary.
- Consistently kept bar, front-of-house and work areas clean and sanitary in compliance with bar health and hygiene protocols.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Achieved consistently high sales averages by constantly upselling guests on premium liquors.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Cocktail Bartender
BLOCO
Sundsvall, Västernorrland County
03.2020 - 09.2021
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Created speciality cocktails for seasonal promotions, contributing to 80% increase in low-season sales.
- Memorised and meticulously crafted all cocktails of extensive menu list of up to 15 cocktails per season.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Led creative process of cocktail menus, developing fresh, trend-forward programmes that received 90% positive guest feedback.
- Achieved consistently high sales averages by constantly upselling guests on premium liquors.
Bar Manager
E-STREET
SUNDSVALL, SUNDSVALL
01.2018 - 02.2020
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Planned staffing levels based on evolving service demands.
- Led team to deliver outstanding hospitality operations.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Coordinated smooth and consistent table service for up to 100 guests.
- Negotiated supplier contracts, managed budgets and controlled inventory.
- Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
- Maintained faultless customer service through proper staff training and development.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Mitigated health risks and reduced safety hazards by creating clear cleaning and sanitisation schedules.
Education
Level 3 Award in Spirits - Spirits Sommelier
WSET
London 01/2023 -
Level 1 Award in Sake - Sake
WSET
Stockholm, Stockholm County 04/2023 - 05/2023
Level 1 award in wines - WIines
WSET
Stockholm, Stockholm County 03/2023 - 04/2023
WSET Level 2 award in Spirits - Spirits Sommelier
WSET
STOCKHOLM 02/2021 - 03/2021
Advance Mixology - Hospitality
European Bartender School
Stockholm02.2022
Certificate on beers - Beverages
WSET global
London, England 04/2024 - 08/2024
Skills
- Experience on using cashier systems such as Trivec, Caspeco and MUNU (5years using them)
- Outstanding customer service
- Inventory control
- Cocktail design
- Bar health and hygiene protocols
- Suggestive selling
- Cocktail list development
- Verbal communication
- Alcohol order processing
- Speak: English, Swedish and Spanish
- Previous experienced in tourism
- Creative mixology
- Analytical skills
- Inspirational leadership
Timeline
Bartender/tjenere
Go Nordic Cruisline
02.2025 - Current
Bar Concept Creator/Concultant
Mikkeller
03.2024 - 12.2024
Bar Concept Creator/Consultant
Plates Christianshavn
09.2023 - 12.2023
Bartender/waiter
Comfort Kastrup
02.2023 - 09.2023
Cocktail Bartender
NOBIS HOTEL
03.2022 - 02.2023
Cocktail Bartender
YUC!
10.2021 - 03.2022
Cocktail Bartender
BLOCO
03.2020 - 09.2021
Bar Manager
E-STREET
01.2018 - 02.2020
Level 3 Award in Spirits - Spirits Sommelier
WSET
01/2023 -
Level 1 Award in Sake - Sake
WSET
04/2023 - 05/2023
Level 1 award in wines - WIines
WSET
03/2023 - 04/2023
WSET Level 2 award in Spirits - Spirits Sommelier
WSET
02/2021 - 03/2021
Advance Mixology - Hospitality
European Bartender School
Certificate on beers - Beverages
WSET global
04/2024 - 08/2024
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