Vicente Tirado
Huddinge
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of developing sustainable relationships with colleagues
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Manager
Klarna
12.2020 - Current
- Support the Business Development team by providing technical assistance during pre sales phase
- Responsible for the post sales technical assistance towards the Bussines Development competence in order to onboard partners and merchants with Klarnas newest functionalities and add-on products
- Providing best possible experience when onboarding new partners and merchants to the Klarna universe
- Guiding merchants and partners to technically integrate Klarna in the most efficient way
- Be in contact with our merchants via phone, video call or email as well as on site during workshops and demos.
- Provide feedback to product & engineering domains in order to discuss needs and requirements
- Provide merchants and partners with profound knowledge about Klarna products and best practices to ensure optimal end customer experience
- RFPs, demonstrations, technical viability and more
Technical Solutions Manager
Nosto
09.2019 - 11.2020
- Support the Business Development team providing technical assistance during pre sales phase
- Coordinate with engineering domain in order to keep documentation up to date in accordance to merchants and partners needs
- Implementing Nosto for all newly signed merchants
- Responsible for support function towards the big merchants/partners
- Design, lead and implement the complete onboarding experience for new merchants
- Deliver product training for both merchants and colleagues
- Supporting all of our merchants when technical issues escalate from the support team
Technical Presales Engineer
PrimeKey
03.2019 - 09.2019
- Support the commercial domain with all technical aspects of Primekey Public Key Infrastructure technologies
- Coordinate with professional service domain in order to keep documentation up to date
- Stablish, on customers and partners case to case, technical and business requirements in order to close the deals
- Provide technical solutions in a professional manner and to agreed timeframes
- Demonstrate PrimeKey PKI products and technologies effectively to audiences of varied technical knowledge: demos, documentation, presentations, etc
IT Operations Manager
Stockholms Borgerskap
12.2016 - 06.2018
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Led onboarding and training of new hires to fulfill business requirements when it comes to all IT related aspects of the organization
- Main IT point of contact for the whole organization (around 150 users): support, training and implementation of all IT related projects
- Onboard of new users: 30% yearly staff turnover
- Procurement and purchase of IT services: outsourcing of services, providers, hardware, consulting, etc.
Support & Implementation Engineer
Polystar T&M
07.2011 - 10.2015
- Remote and on-site delivery of high-quality support for Solver customers
- Technical installations and implementation of Solver solution at customer site
- Performance and health reviews of deployed systems
- Documentation, troubleshooting, debugging, reporting and problem solving
- Remote and on-site training for customers located in several countries: Sweden, Russia, Finland, China, USA, Hungary, etc.
Education
Bootcamp - Accelerated Learning Program - JAVASCRIPT
Academic Work
Stockholm, Sweden08.2018
Engineering - Production Engineering
Universidad Simon Bolivar
Caracas, Venezuela10.2010
Skills
- SaaS implementation, Onboarding, Documentation, Customer Support, Delivering Training, Front end development, Fintech, e-commerce, Leadership, Team building, Feedback practices, ITIL, SCRUM, Prince2, IT Operations, Ticket Management systems, Project Management, Knowledge Sharing, Agile Methods, JIRA, SalesForce
Certification
- IT Support - Google IT Support Professional Certificate
- Project Management - Prince2 Foundation
- Professional Scrum Master 1 - AXELOS SCRUM PSM1
- Software testing - Foundation Level Certificate in Software Testing - SSTB and ISTQB
Additional Information
- AWARDS , National team chief coach for the Swedish U-15, U-17, U-19 & Senior waterpolo - Sweden August 2015 - CURRENT
Waterpolo
Since 2016 I have been working together with the Swedish Swimming Federation in the development of the waterpolo in Sweden at a national team level.
National team coach for the Swedish U-15, U-17, U-19 & Senior waterpolo
Languages
Spanish
Native language
Swedish
Proficient
C2
English
Proficient
C2
Timeline
Delivery Manager
Klarna
12.2020 - Current
Technical Solutions Manager
Nosto
09.2019 - 11.2020
Technical Presales Engineer
PrimeKey
03.2019 - 09.2019
IT Operations Manager
Stockholms Borgerskap
12.2016 - 06.2018
Support & Implementation Engineer
Polystar T&M
07.2011 - 10.2015
Bootcamp - Accelerated Learning Program - JAVASCRIPT
Academic Work
Engineering - Production Engineering
Universidad Simon Bolivar
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