Valeria Toma
Gothenburg,O
Summary
Dynamic and results-oriented professional with experience at Miskie London enhancing brand visibility through innovative social media campaigns. Excelled in customer service and strategic marketing, demonstrating a keen ability to increase customer loyalty and sales. Skilled in training coordination and payroll administration, blending hard and soft skills to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Proovia
02.2025 - 08.2025
- Guided and assisted customers efficiently following established workflow procedures.
- Managed and resolved customer inquiries via email, text messages, and phone calls, ensuring high-quality service.
- Maintained accurate records of customer interactions while adhering to company policies.
- Provided prompt support and solutions without engaging in sales activities, focusing on customer satisfaction.
SALES ADVISOR
IRISH FERRIES
05.2023 - 10.2024
- Created customized solutions for clients' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Demonstrated features, answered questions and offered solutions relating cosmetic products.
HUMAN RESOURCES ASSISTANT
BUSINESS PLANE NETWORK
07.2022 - 01.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Processed employee termination paperwork at direction of supervisory staff.
- Managed approximately 30 incoming calls and emails with job applications per day.
SOCIAL MEDIA MARKETING INTERN
MISKIE LONDON
01.2022 - 04.2022
- Worked closely with brand owner for social media strategy development, including content creation for various social media platforms.
- Created a content guide that served as a marketing standard for new joiners.
- Monitored trends on Instagram, Twitter, TikTok, to ensure content is relevant and effective.
- Assisted in the planning and execution of social media campaigns, including contests, giveaways, and promotional events.
- Worked with other team members, such as graphic designers and marketing specialists, to align social media efforts with overall marketing goals.
Education
AP DEGREE - Marketing Management
Via University College
Horsens01.2022
Bachelor's - Business and Economics
Gothenburg University
Gothenburg06.2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
Languages
ENGLISH
ROMANIAN
Russian
Timeline
Customer Service Representative
Proovia
02.2025 - 08.2025
SALES ADVISOR
IRISH FERRIES
05.2023 - 10.2024
HUMAN RESOURCES ASSISTANT
BUSINESS PLANE NETWORK
07.2022 - 01.2023
SOCIAL MEDIA MARKETING INTERN
MISKIE LONDON
01.2022 - 04.2022
Bachelor's - Business and Economics
Gothenburg University
AP DEGREE - Marketing Management
Via University College