VALENTINA BELLO
Stockholm
Summary
Customer Service Consultant & Office Team Member Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please customers with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Front Desk Associate & Medical Assistant
Dr
- On this role I was a versatile helper in the medical office with my responsibilities ranging from front desk management, and correspondence, to laboratory duties and handling biological samples and printing medical reports, controlling prescriptions and performing EKG exams, among other duties
- Helped to maintain meticulous medical records, and made changes when necessary
- Served as an assistant to all administrative personnel and acted as a first point of contact for
Customer Support Agent
Svea Solar
12.2022 - Current
- Updated account information to maintain customer records.
- Researched and identified solutions to technical problems.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with coordinators to schedule appointments and have successful installations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Agent
Tipico Germany
09.2022 - Current
- Communicated with management about trends in customer calls to help team efficiency and
Customer Care and Office Management Agent
Avenpro
03.2012 - 10.2015
- Gained in-depth understanding of company products, systems and policies to give customers expert support
- Audited documentation to identify errors and documented findings for review and action
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
- Responding to customer inquiries via phone correspondence
- Help Troubleshooting simple tech problems, and delegating more intricate technical problems to the assigned support team
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
Education
Bachelor of Arts - Political Science And Economy
University UNIMET
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Folksuniversitetet
Digital Technologies Course - IT Support Helpdesk
Udemy Academy
Stockholm12.2022
Skills
- Customer relationship building
- Organization and Time Management
- Managing office supply inventory
- Technical Support
- Professional demeanor
- Correspondence preparation
- Administrative support
- Creative problem solving
- Telephone etiquette
Timeline
Customer Support Agent
Svea Solar
12.2022 - Current
Customer Service Agent
Tipico Germany
09.2022 - Current
Customer Care and Office Management Agent
Avenpro
03.2012 - 10.2015
Front Desk Associate & Medical Assistant
Dr
Bachelor of Arts - Political Science And Economy
University UNIMET
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Folksuniversitetet
Digital Technologies Course - IT Support Helpdesk
Udemy Academy
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