Ulykbek Akhmet
Astana
Summary
Primarily responsible for all door/bell staffs, activities and keeping lobby area covered. Operates as shift leaders, upon manager's assignment. Bell Captain should make sure all luggage, letter, courier and message movements are tracked and accounted. Adhere to hotel operating standards at all times and also communicate with manager to increase the efficiency of bell/door operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bell Captain
The Ritz-Carlton, Astana
07.2023 - Current
- Enhanced guest satisfaction by efficiently managing bell staff and attending to their needs.
- Taking Concierge duties, such as: organizing transportation services, flowers deliveries, restaurant bookings, etc.
- Trained new bell staff members on proper techniques and protocols, maintaining consistency in service quality.
Bellman
The Ritz-Carlton, Astana
12.2022 - 06.2023
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Escorted guests to assigned rooms and transported luggage.
Education
Bachelor of Science - Aerospace Engineering
Eurasian National University
Astana05.2022
Skills
- Cross-Functional Collaboration
- Delegation Skills
- Team Leadership
- Guest Services
- Training and Mentoring
- Multitasking Abilities
- Concierge Services
- Adaptability
Certification
Learning Coach Certification
Timeline
Bell Captain
The Ritz-Carlton, Astana
07.2023 - Current
Bellman
The Ritz-Carlton, Astana
12.2022 - 06.2023
Bachelor of Science - Aerospace Engineering
Eurasian National University
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