ULLAS THIPPESWAMY

Current Role at Ingka – Technical Lead for Multiple Projects

Technical Leadership:

• Leading the B2B Integration Platform as the Technical Lead.
• Successfully conducted a Proof of Concept (POC) for implementing an Managed File Transfer(MFT) Solution using Solace.
• Served as Infrastructure Lead for the Change Data Capture (CDC) Project using Qlik, overseeing the entire infrastructure setup for the Data Pipelines Unit.

Cross-Functional Collaboration:

• Collaborated with teams across storage, OS, and network domains to enhance platform stability and performance while driving continuous improvement initiatives.
• Analyzed IT infrastructure needs and implemented solutions that aligned with business demands, achieving a 30% cost efficiency improvement through proactive measures.

Roles and Responsibilities in Current Assignment:

Acting Product Owner (6 months):

• Owned and managed the roadmap for the B2B Platform, ensuring a balance between customer needs and technical feasibility.
• Coordinated cross-functional efforts to enhance the platform, improving user experience for Inter and Ingka users.
• Ensured compliance with regulations and policies while mitigating risks.

Acting Scrum Master (3 months):

• Facilitated Scrum events, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.
• Supported the Product Owner in maintaining a well-organized and prioritized product backlog.

webMethods Technical/Team Lead:

• Responsible for driving functional and technical integration designs, ensuring progress against the project roadmap.
• Led and managed teams focused on wM Integration Development, Application Integration Support, Interface Testing, and Migration.

Operations and Stakeholder Management:

• Ensured high platform availability and adherence to SLAs, leading daily operations and development efforts.
• Maintained strong relationships with stakeholders, including Inter and Ingka application users, ensuring alignment with business objectives.
• Established and monitored SLAs while overseeing platform lifecycle management and infrastructure components.
• Managed operational supplier relationships to resolve system issues promptly and deliver new versions successfully.

Additional Contributions:

• Acted as a key interface with product and service owners to drive integration requirements and validate solutions.
• Effectively showcased integration requests and ensured alignment with business stakeholders.
• Support all aspects of IT service delivery within B2B Integration Platform, operations, IT support, lifecycle management and IT Service continuity management and IT Service performance in accordance with SLA
• Continuously maintain an LCM-plan for infrastructure components.

Responsibilities:

Product Migration

• Lead the migration of webMethods products from version 9.10 to 10.3.
• Collaborate with Software AG (SAG) to address migration issues, raise Service Requests (SRs), and report bugs in the new version.
• Guide application teams on transitioning from deprecated services to new solutions in version 10.3.

Infrastructure Setup & Optimization

• Conduct proof of concept (POC) for webMethods 10.3.
• Redesign and optimize the existing B2B infrastructure at IKEA.
• Define Composite Templates for automated installation using Command Central.
• Coordinate with support teams (Linux, Database, Storage, Network) to secure the required infrastructure for smooth migration.
• Manage B2B planned and unplanned outages.

Team Leadership & Collaboration

• Lead and motivate team members to meet Service Level Agreements (SLAs) and improve productivity.
• Train and mentor offshore team members, providing knowledge transfer and hands-on migration experience.
• Conduct individual and group training sessions for new team members.

Monitoring & Support

• Monitor EAI and B2B transactions, ensuring seamless integrations.
• Debug and resolve integration issues, delivering timely solutions to clients.
• Follow the problem management process to identify root causes and implement corrective actions.

Documentation & Reporting

• Prepare and update all migration-related documentation.
• Compile and share daily, weekly, and monthly status reports with clients.
• Identify recurring issues and guide the team in creating Standard Operating Procedures (SOPs).

Client Engagement

• Attend client meetings to discuss key issues and align on deliverables.
• Participate in design reviews and support transition meetings for new integrations going live.

Technical Configuration & Maintenance

• Configure and maintain webMethods Optimize portals for business monitoring.
• Address critical bug fixes and implement emergency code changes when needed.