Ubolrat Joernulf
Gothenburg
Summary
Responsible pre-cook offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. As well as that, service-driven team player good at connecting with people resulting in repeat customers.
In addition, well- organized, passion of service hotel receptionist bringing over six years of experience In Hospitality industry.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Food Preparation Worker
Kungäve Kommun
Kungälv
04.2012 - 06.2020
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Packaged and stored food products following proper handling and preservation methods.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Monitored and maintained required food temperatures for safety.
Hotel Receptionist
Star Cruises
Port Klang
01.1998 - 12.2000
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
Hotel Receptionist
Cape Panwa Hotel Resort
Phuket
02.1995 - 11.1998
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Education
Associate Degree - Hospitality Administration And Management
Travel Education Center
Gothenburg 09.2022
High School - General Studies
Billströmska Folkhögskola
Tjorn06.2022
Vocational - Food And Beverage Manager
Gothenburg Bartender School
Gothenburg 12.2011
Skills
- Regulatory Requirements
- Dietary Restrictions
- Safety and Sanitation Standards
- Creative Solutions
- Service Quality
- Safe Work Practices
- Food Allergies
- Customer Engagement
- Guest Relations
- Guest Satisfaction
- Food Preparation and Handling
- Customer Preferences
- Attentive Service
- Hospitality Management
- Active Learning
- Work Assignments
- Rotation Procedures
- Work Coordination
Websites
Languages
En
Advanced (C1)
Swedish
Advanced (C1)
Thai
Bilingual or Proficient (C2)
Timeline
Food Preparation Worker
Kungäve Kommun
04.2012 - 06.2020
Hotel Receptionist
Star Cruises
01.1998 - 12.2000
Hotel Receptionist
Cape Panwa Hotel Resort
02.1995 - 11.1998
Associate Degree - Hospitality Administration And Management
Travel Education Center
High School - General Studies
Billströmska Folkhögskola
Vocational - Food And Beverage Manager
Gothenburg Bartender School
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