Tânia De Sousa

Key Responsibilities

• Create daily, weekly, and monthly work schedules to ensure efficient workflow.
• In charge of stock ordering and inventory management for Women and Kids division.
• Create weekly and monthly sales forecasts based on KPIs in order to maximize the company’s profits and control costs.
• Interview, hire and train staff associates and equip them to comply with company policies and procedures.
• Observe each employee's individual strengths and create training plans to improve areas of weakness and support their development.
• Train and guide team members to maintain high productivity and performance metrics.
• Analyze customer feedback and implemented strategies to improve customer experience.
• Create weekly and monthly store layouts to maximize sales based on product performance and potential.
• Report issues to higher management with great detail.

Key Achievements

• Promotion from Supervisor to Assistant Store Manager in 6 months.
• Contribution for the promotion of 6 trainees.
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Key Responsabilities

• Managed sales floor and team in order to ensure smooth and efficient daily operations.
• Provide training to staff members under my responsibility and put into practice training plans created by assistant store managers.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Encouraged and promoted ideas aligned with business needs and benefits.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Analyzed department metrics and performance and reported findings to management.
• Managed internal operational standards and productivity targets.

Key Achievements

• Promotion from Advanced Partner to Supervisor after 3 months of taking a new role as trainer for new store opening.
• Managing Men´s division as Supervisor - responsibility normally given only to Assistant Store Managers.

Key Responsibilities

• Handled all basic store operations at high service/productivity level.
• Set an example and acted as a trainer to educate other staff.
• Managed business and store in my responsible division based on instructions from the store manager.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong communication and organizational skills through working on group projects.

Key Achievements

• Relocation from Copenhagen to Gothenburg to support in new store opening.
• Successfully training 40 new staff members in all Uniqlo procedures, operations and standards.

• Generated new sales leads to achieve and exceed monthly sales.
• Handled all basic store operations according to rules.
• Increased sales by offering advice on purchases and promoting additional products.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Generated new sales leads to achieve and exceed monthly sales goals.
• Stayed current on company offerings and industry trends.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Managed returns, exchanges and refunds in accordance with store policy.
• Contributed to team objectives in a fast-paced environment.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Generated new sales leads to achieve and exceed monthly sales goals.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Contributed to team objectives in a fast-paced environment.
• Prepared merchandise for sales floor by pricing or tagging.