Tilde Hedberg
Hotel receptionist
Piteå,Norrbotten
Summary
Young, motivated, and service-oriented with hands on experience in hotels, restaurants, and property maintenance. Experienced in working with people as well as independently in diverse environments, solving problems quickly, and taking responsibility for both service and maintenance tasks. Enjoy roles that combine customer interaction with practical work. Highly driven to gain more professional experience and eager to develop skills in a role that offers opportunities for growth.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Hotel receptionist
Pitehavsbad AB
Piteå, Norrbotten
10.2023 - Current
- Managed daily administrative tasks including emails, phone calls, and documentation
- Delivered high-quality customer service by responding to guest inquiries, requests, and complaints
- Provided customer support via phone and email
- Handled guest check-in and check-out procedures efficiently
- Managed reservations and guest registrations using various booking systems
- Processed payments, invoicing, and other financial transactions
- Worked closely with different departments to ensure excellent guest satisfaction
- Facilitated easy communication with non English speaking guests using translation skills when necessary.
Telecommunications administrator
Varsego Sverige AB
Luleå, Norrbotten County
06.2023 - 08.2023
- Collaborated with vendors, ensuring timely delivery of equipment and services.
- Maintained comprehensive records for easy reference during troubleshooting procedures.
- Created flyers and business cards to support marketing and promotions.
- Collaborated with staff to develop communications strategies and materials to raise brand awareness.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Property caretaker
Sirius fastigheter AB
Luleå, Norrbotten County
01.2022 - 01.2023
- Performed property maintenance including repairs, upkeep, and minor construction work
- Operated and handled tools and machinery safely and efficiently
- Conducted daily inspections and rounds of buildings and facilities
- Maintained outdoor areas including green spaces, gardens, parking areas, and lawn mowing
- Responsible for repairing cracks and damage in concrete structures
- Prepared surfaces through sanding, filling, and cleaning prior to maintenance or painting
- Carried out interior and exterior painting work
- Worked independently with strong problem-solving skills
- Trained and introduced new seasonal workers in tasks and routines
- Contributed to efficient work planning and daily task coordination
- Holder of a scissor lift / aerial work platform license (Ski-lift certification)
Restaurant assistant
Compass Group
Boden, Norrbotten County
01.2022 - 12.2022
- Worked in the kitchen with basic food preparation, meal assembly, and dishwashing
- Ensured high standards of hygiene and a pleasant environment in both kitchen and dining areas
- Operated efficiently in a fast-paced environment under time pressure
- Served meals to large groups of customers, maintaining speed and quality
- Stocked service stations appropriately for uninterrupted service delivery.
- Adhered strictly to health and safety regulations, ensuring a safe environment for both staff and customers.
Education
A-Levels - Hotel and tourism
Praktiska Gymnasiet Luleå
Luleå, Norrbotten County 08.2019 - 06.2022
Skills
- Customer Service & Communication
- Administration & Booking Systems
- Painting & Concrete Work
- Property Maintenance & Minor Repairs
- Food Preparation & Restaurant Service
- Sales and up-selling
- Telephone etiquette
- Basic accounting
- Billing procedures
- Meeting coordination
- Tourist information provision
- Multitasking efficiency
- Team Leadership
Languages
Swedish
Native
English
Fluent
Timeline
Hotel receptionist
Pitehavsbad AB
10.2023 - Current
Telecommunications administrator
Varsego Sverige AB
06.2023 - 08.2023
Property caretaker
Sirius fastigheter AB
01.2022 - 01.2023
Restaurant assistant
Compass Group
01.2022 - 12.2022
A-Levels - Hotel and tourism
Praktiska Gymnasiet Luleå
08.2019 - 06.2022