Thomas Burke

Flight management, short haul, very similar to flight manager long haul, but more working under pressure to turn the flight around, and if necessary try to make up any lost time

• Welcoming new crew, being always approachable
• Training new crew to a high level of safety and other flight procedures
• Checking the safety standards of other crew
• Training first aid to a high standard
• Managing, Motivating, leading and supporting

• Started out as a direct entry flight manager and helped form a Norwegian base in London Gatwick
• Liaising with pilots and ground staff to ensure the departs on time
• In overall charge of the cabin, reliable and punctual
• Ensuring the safety and wellbeing of everyone onboard
• Team leading, and team player, motivating the crew from the pre flight briefing to arrival at our final destination
• Fully trained on the boeing 787
• Fulfilling passenger requirements to the best of my abilites

• Team leader skills
• Working under pressure to provide a perfect service to over 300 customers
• Dealing with and managing any complaints or questions in a professional manner
• Stepping up to flight manager as required

• Looking after the customers needs and requirements
• Being part of a team
• Providing a very high level of service
• Looking after customers whom require special assistance or medical attention
• Trained to a high level of safety and service standards on both Airbus 340/350 and boeing 747