Thitima Setkudan

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.

• Collaborated with cross-functional teams to align goals and ensure project success.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
• Managed successful day-to-day operations of projects by maximizing productivity from available resources.

Gate and check in agent for Menzies and their client company.

• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Interviewed, hired, and trained new workers.
• Oversaw all daily office operations and equipment maintenance.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

Gate and check in agent for SAS Ground Handling.