Tetiana Zakharchenko

• Provided strategic, tactical, and operational leadership for a team of 20 FTEs.
• Executed project to reorganize team based on individual strengths, eliminating overlaps.
• Achieved department profit growth, tripling figures from 2021 to 2024.
• Consistently exceeded annual budget targets while maintaining team size since 2021.
• Initiated and co-organized first annual strategic planning sessions for the department.
• Led cross-functional collaboration to enhance business processes and departmental alignment.
• Implemented debt reduction initiative, decreasing overdue debts from 57% in 2023 to 26% in 2025.
• Launched and tested a multimodal solution in 2024.

Optimized business processes, identifying growth opportunities through data analysis.

Contributed to successful integration of Agility into DSV via cross-functional collaboration.

• Led and developed international groupage team through structured KPIs, motivation programs, and continuous process improvement
• Reengineered groupage import line increasing orders and profit by 41% and 56%
• Facilitated cross-functional collaboration to improve customer journey and align service delivery across departments
• Increased digital adoption to 96% via client portal integration
• Achieved 19% profit markup growth (Jul 2019–Jul 2020) and exceeded budget by 17%
• Initiated and spearheaded international SOP alignment across countries
• Started negotiation with international Customer with yearly turnover > 120 KEUR (2020)

• Executed team reorganization, enhancing work efficiency by 20%.
• Launched motivation program to support new employees.
• Organized early loading and dispatch from warehouse, optimizing operational management and ensuring timely deliveries.
• Negotiated payment of EUR 100K in overdue customer debt.

• Implemented IT solution to measure customer satisfaction effectively.
• Achieved 30% reduction in time spent researching customer information.
• Reduced average customer waiting time on phone to 10 seconds.
• Minimized total request handling time to 90 seconds.
• Decreased negative customer feedback to 2%.

Achieved long-term collaboration with more than 86% of customers for durations greater than 2 years