Tara Bartlett
London
Summary
I am enthusiastic about leveraging my customer service experience and hospitality background in a part-time serving role. With a proven track record of delivering exceptional service and a solid understanding of hospitality dynamics, I am well-equipped to thrive in a fast-paced environment. My dedication to outstanding service and ability to anticipate customer needs will enable me to make a valuable contribution to your team and enhance the dining experience for every guest.
Overview
27
27
years of professional experience
Work History
Supporter Services Associate
Compassion Canada
01.2017 - Current
- Delivering daily customer service support through email, phone, and online chat.
- Addressing inquiries, providing education, following up on reported issues, and updating customer financial information.
- Accurately recording data, and performing system maintenance through clean-up reports.
- Developing standardized email templates for frequently asked questions.
- Assisting managers with the onboarding and training of new employees.
Supporter Services Team Manager
Compassion Canada
01.2007 - 01.2017
- Supervised, scheduled, and coached a team of associates.
- Led morning workflow meetings and individual team sessions.
- Developed and promoted staff appreciation and wellness initiatives.
- Participated in weekly planning and strategy meetings with the executive team.
- Maintained and updated the internal training manual and reference guide.
- Interviewed, trained, and coached new employees.
- Organized and co-led international trips for sponsors and donors.
Cook, Hostess, Server, Assistant Manager
Pizza Hut
01.2001 - 01.2007
- Worked and managed various roles including serving, cooking, hosting, dishwashing, coordinating deliveries, and making deliveries as needed.
- Supervised and coordinated daily staff tasks.
- Conducted interviews, hired, and trained new employees.
- Delivered WHMIS training during new staff onboarding.
- Trained new management.
- Handled scheduling, payroll coordination, and daily cash deposits.
- Created sales projections and reports.
- Assumed the role of General Manager temporarily during emergency leave.
Server
Kelsey`s Original Roadhouse
01.1998 - 01.1999
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Interacted with guests to address their needs, managing order accuracy, handling any special requests such as food allergies or concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Garnished dinner plates and drinks prior to serving.
Education
One Year program -
Heritage Bible College
Cambridge, ON01.2000
Ontario Super-Host Certificate & Ministry of Health Food Safety Training Course -
St Clair College
Windsor, ON01.1998
High School Diploma -
Northern Collegiate Institute & Vocational School
Sarnia, ON01.1997
Skills
- Customer Service
- Communication
- Thoroughness & Accuracy
- Time Management
- Problem Solving
- Multi-tasking
- Team Work
Character
Brings a fun, positive, and bubbly personality, combined with sharp intuition, reliability, and energy, and a proactive approach to learning and performance.
Volunteer Experience
Compassion Canada, London, ON, 01/01/07 - Present
- Volunteering at local events, signing-up new sponsors to children in poverty. Volunteer correspondent on behalf of child sponsors who are unable to write letters of encouragement.
Harvest Bible Chapel, London, ON, 01/01/2010 - 04/12/2021
- Greeting and welcoming guests, and serving at the Guest Services & Information desk.
Kids Alive International, Cambridge, ON, 05/01/05 - 05/31/05
- Traveled to Zambia Africa to volunteer at a number of orphanages.
Hobbies and Interests
- Enjoys reading, learning, hiking, traveling, theatre, animals, and cooking.
- Has visited a dozen countries for both professional and personal reasons.
Timeline
Supporter Services Associate
Compassion Canada
01.2017 - Current
Supporter Services Team Manager
Compassion Canada
01.2007 - 01.2017
Cook, Hostess, Server, Assistant Manager
Pizza Hut
01.2001 - 01.2007
Server
Kelsey`s Original Roadhouse
01.1998 - 01.1999
One Year program -
Heritage Bible College
Ontario Super-Host Certificate & Ministry of Health Food Safety Training Course -
St Clair College
High School Diploma -
Northern Collegiate Institute & Vocational School
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