" To utilizing strong leadership skills, operational expertise, and problem-solving abilities to drive efficiency, ensure smooth workflow, and optimize team performance. With a proven track record of successfully managing operations and motivating teams, the goal is to contribute to the organization's success by overseeing day-to-day operations, implementing process improvements, and achieving operational targets within a dynamic and fast-paced environment."
Participated in training session “Goal Achievement & Task Management” held at UBL Training Center, Karachi
Participated in training session “Improved coaching and counseling” held at Marriot Hotel, Karachi
Participated in training session “Effective Business Writing Skills” held at Sheraton Hotel,
Participated in training session “Winning Retaining Customer” held at Sheraton Hotel, Karachi
Participated in training session “Motivate Your Team” held at Sheraton Hotel, Karachi
Participated in training session “Power of Positive Attitude” held at Sheraton Hotel, Karachi, Project of Assurance / evaluation of quality of communication of entire phone banking unit in the year 2007
Provided product training to the entire department and prepared all the product and training manual
Also played a vital role in the launch of the product as conducted UAT as well
Presently assigned (project) of monitoring call center performance and UAT’s / QAT’s of upcoming solution and products