Suwathiga Senthilnathan

To excel and grow in the sphere of information technology by working with such a growing organization, which gives me a better opportunity to prove my skills and rewarded to fulfill my dreams as well as of organization.

Tech Mahindra Private Limited:

• Project name: Telstra - Handled Australian Customers through Chat process (non-voice process).
• Troubleshooting with the customer's mobile, internet, and emails, Bill disputes, Raising ITAM Tickets for the issues which needs to be resolved by the backend assisted team and if needed will escalate the issue to the concerned team, raising complaints and assigning to complaints team.
• Ordering multiple electronic devices for the customers which they demand by following multiple Terms and conditions.
• Mainly used tools are Siebel, CAT, NATAMA, Salesforce, Live Engage for chatting with the customers.

Movate Technologies:

• Project name: Netgear - Handling US, UK and Canada customers through voice process.
• Provided technical support to customers by troubleshooting and resolving hardware and software issuesTroubleshooting technical issues.
• Troubleshoot network connectivity problems such as configurations, IP addressing and DHCP server setup., Installing and configuring hardware and software.
• Handling international customers and clients with networking issues.
• Hands-on experience in salesforce CRM platform., Addressing user tickets regarding hardware, software and networking.
• Walking customers through advanced troubleshooting., Asking targeted questions to diagnose problems.
• Analyzing the network structure and identifying the technical issues and providing appropriate technical resolution.
• Offering premium support to clients & provided remote assistance to end-users when needed.
• Helped customers find specific products, answered questions and offered product advice.
• Experience in handling 3rd party IoT Devices, Network Devices and Customer support products.

• Patient health monitoring system using GSM.
• Instruction detection system using machine learning.

• Date of Birth: 01/28/2000
• Gender: Female
• Marital Status: Single

• Dancing (classical)
• Travelling
• Listening Music
• Interactive game