Nakku Susan
Marsta,Sigtuna
Summary
Experienced Project Coordinator with a background in managing complex projects across various industries. Possess strong leadership skills, adept at coordinating cross-functional teams and effectively communicating project goals to ensure seamless execution. Known for problem-solving abilities and strategic planning expertise to drive project success. Have contributed positively by improving workflow processes and meeting objectives on time in previous roles.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Coordinator
GCC Services
Kampala
05.2022 - 03.2024
- Coordinated and facilitated communication between cross-functional teams to ensure alignment on project objectives
- Implemented processes to ensure compliance with organizational policies and procedures
- Coordinated project resources to ensure adequate staffing, equipment, and materials
- Identified and resolved project issues proactively, minimizing risks and minimizing project delays
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
Health and Safety Officer
GCC Services
Kampala, Uganda
04.2021 - 04.2022
- Ensured the safety, cleanliness, and hygiene of camp premises are adequate and implemented.
- Implemented health and safety policies that ensured a safe and secure workplace for staff and customers.
- Developed and maintained a system for tracking and managing health and safety compliance
- Followed food safety protocols to ensure the quality of products and customer health and safe
- Trained staff on food safety and hygiene standards, resulting in a reduction in health and safety violations
- Followed health and safety guidelines to ensure food safety and prevent cross-contamination
- Implemented a safety and sanitation program that improved safety ratings and reduced health-related incidents
- Conducted safety inspections of work areas to identify and eliminate potential hazards.
- Developed and implemented health and safety policies, procedures, and programs to ensure compliance with applicable regulations.
- Monitored the implementation of health and safety standards in the workplace.
- Investigated accidents, injuries, or illnesses to determine causes and preventive measures.
- Provided guidance on hazardous materials handling, storage, disposal, personal protective equipment.
- Educated staff on fire prevention and protection strategies and emergency evacuation plans.
Operations Manager
Dag and Bragan Limited
Kampala
02.2008 - 08.2017
- Managed a team of 20 employees, providing guidance, coaching and feedback to ensure high performance and job satisfaction
- Managed a team of 20 employees, ensuring that projects were completed on time and within budget
- Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings
- Reduced costs through effective negotiations with vendors and suppliers
- Developed and implemented a comprehensive customer service strategy that improved customer satisfaction ratings
- Monitored the quality management and assurance system that reduced customer complaints
- Introduced and managed a performance management system that improved team engagement and performance
- Implemented a system for tracking and monitoring project progress and milestones, resulting in timely completion of projects
- Scheduled meetings with clients on feedback of services and evaluation of satisfaction
Supervisor
Mr. Clean Uganda
Kampala
11.2005 - 01.2006
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
- Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met
- Resolved customer complaints in a timely and professional manner, increasing customer satisfaction
- Developed a training program that improved employee competency levels
Manager
Ntinder Cyber Cafe
Ntinda
04.2003 - 04.2004
- Led a team of employees to successfully complete a major project on time and within budget
- Developed and implemented a customer-oriented strategy that increased customer satisfaction
- Train staff in customer care to improve on sales
- Balancing and banking of sales
- Ensure that internet never goes off hence it affects the sales
Education
Associate of Science - Food Technology And Processing
Makerere University
Kampala10-2003
Skills
- Compliance Enforcement
- Strategic Planning
- Deadline Adherence
- Spreadsheet tracking
- Attention to Detail
- Good Judgment
Languages
English
First Language
Swedish
Beginner (A1)
A1
Luganda
Elementary (A2)
A2
Certification
- Certificate in Control of Substances Hazardous to Health COSHH awarded in January 2011
- Certificate In Principles of Occupational Health and Safety Management Systems ISO 45001:2018 awarded by Allison February 2021
- ISO 22000:2018 Internal Auditor (Food Safety Management System) awarded by DYT Dubai
References
References available upon request.
Timeline
Project Coordinator
GCC Services
05.2022 - 03.2024
Health and Safety Officer
GCC Services
04.2021 - 04.2022
Operations Manager
Dag and Bragan Limited
02.2008 - 08.2017
Supervisor
Mr. Clean Uganda
11.2005 - 01.2006
Manager
Ntinder Cyber Cafe
04.2003 - 04.2004
- Certificate in Control of Substances Hazardous to Health COSHH awarded in January 2011
- Certificate In Principles of Occupational Health and Safety Management Systems ISO 45001:2018 awarded by Allison February 2021
- ISO 22000:2018 Internal Auditor (Food Safety Management System) awarded by DYT Dubai
Associate of Science - Food Technology And Processing
Makerere University
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