SUNDARA KRISHNAN SHANMUGAM

‣Provide Level 2 support within SLAs to internal and external staff.
‣Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
‣Administer and provide User account provisioning.
‣Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps.
‣Troubleshoot client software and network connectivity problems
‣May train users and operators on a limited basis and/or may write training procedures
‣Need to manage the operations Support end-user operations by providing knowledge translation
‣Escalate complex problem to appropriate support specialists

• Handled all kind of Logistics and Transportation Services like Packing, Planning, Monitoring and Delivering Products at the right time to the Workstation for the Distribution
• Handled staffing issues on last minute by planning, communicating to the resource Staffs and Fix the Distribution and make the customers happy as per the test plan
• Compiled Subscriber's reports and results to the Manager
• Managed and coordinated the distribution of Newspaper products to the subscribers and as well worked with customer support.
• Resolved customer issues, investigating and quickly addressing shipping delays to provide updates.

• Used Microsoft Word and other software tools to create documents and clear communications.

• Supported by Purchase Orders into ERP system under direction of Purchasing Manager
• Assisted the team with Sales and Marketing efforts to include research and analysis
• Handled Multiple projects in ABB Robotics Testing, Logistics, Supply chain with the priority basis

• Properly identifying and handled the conflicts our products, resources, transportation facilities
• Supported and maintained over 2500 AIX, Linux, Solaris Servers working with a team of thirty-five administrators in a 24/7 data center
• Identifying and resolving issues pertaining to user administration, web hosting and domain
• Providing 24/7 Support and on-call availability.

• Executing Administrative tasks and duties like Managing the servers, Analyzing the logs and resolving issues by coordinating with clients
• Providing 24/7 Support and on-call availability.

• Performing troubleshooting techniques over the phone or via web messenger to identify and resolve issues
• Providing root cause analysis for critical issues
• Providing 24/7 Support and on-call availability.