Steve Hamlet
Ullared
Summary
Experienced Director of Services and Operations with a proven track record of improving organizational efficiency and effectiveness.
Skilled in managing budgets, optimizing performance, and developing long-term strategies.
Adept at building and maintaining relationships with stakeholders, including Amazon account managers and support teams.
Overview
21
21
years of professional experience
Work History
Director of Services & Operations
Titan Ignite
02.2022 - 05.2023
- Lead multiple service divisions, including Brand Content, Brand Partners, Brand Products, PPC Management, and Brand Launch Services.
- Develop and implement operational policies and procedures to improve the efficiency and effectiveness of the organization.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.
- Manage the daily activities of the operations team, including scheduling, task delegation, and performance monitoring.
- Conduct regular meetings with division directors to review progress, address concerns, and plan for future activities.
- Manage the budget and P&L for the all of the divisions, including tracking expenses and identifying cost-saving opportunities.
- Participate in strategic planning activities, such as developing long-term goals and objectives for the organization.
- Communicate regularly with senior management and other stakeholders to provide updates on operations and solicit feedback.
- Develop and maintain relationships with Amazon's account managers to ensure that the company is well-informed about new Amazon features and policies.
- Manage the performance of Amazon's advertising campaigns, including optimizing bids, targeting, and ad creative to improve return on investment (ROI).
- Conduct regular reviews of the company's Amazon operations to identify areas for improvement and implement changes.
- Evaluated employee performance in quarterly and annual reviews
Amazon Mentor
Amazing.com
02.2012 - 02.2022
- Mentored members new and old of 'The Amazing Selling Machine' (ASM) training course, providing guidance and support, ensuring all questions are answered within 24 hrs.
- Assisted with creation of training course material for ASM.
- Part of the team responsible for final sign-off of ASM training content and strategies.
- Managed daily operations of Member's community and Facebook pages, actively engaging with members and addressing inquiries.
- Conducted personalized 1-to-1 sessions with new members, offering step-by-step guidance on navigating the Amazon processes.
- Initiated and successfully launched Pre-Vetted Product program, providing over 600 members with the opportunity to accelerate their Amazon business with carefully selected and supplier-sourced product opportunities.
- Established and led the Product Sourcing division, catering to members seeking assistance in finding reliable suppliers for their Amazon products.
Various Positions
01.2002 - 02.2012
- Gained experience from various different roles across different sectors such as corporate, B2B & B2C sales.
- Magazine publishing, postal data and email marketing services.
- Built out and sold my own Amazon brands.
Skills
- Amazon expertise
- Strategic planning and execution
- Budget and P&L management
- Process improvement
- Data analysis and interpretation
- Project management
- Strong communication and interpersonal skills
- Team leadership and development
Languages
English
Native language
Swedish
Elementary
A2
Timeline
Director of Services & Operations
Titan Ignite
02.2022 - 05.2023
Amazon Mentor
Amazing.com
02.2012 - 02.2022
Various Positions
01.2002 - 02.2012
References
Tracy Sabol
Titan Ignite
+1 412 638 2680
tracy@titanignite.com
Rich Henderson
Titan Network
+1 512 716 9745
rich@titannetwork.com
www.linkedin.com/in/steve-hamlet-a053982/
References
Tracy Sabol
Titan Ignite
tracy@titanignite.com
Rich Henderson
Titan Network
rich@titannetwork.com
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