Stephan Andre Flatau
Jormvattnet,U
Summary
I grew up in Boston Massachussetts. After my degree in Hotel Management and Culinary Arts i went to work for a boutique Hotel in Boston after that i ran a Club for Ceasars Casino in Lake Tahoe. I am very handy. I rebuilt my Snowmobile Lodge from 1880 in North of Sweden by myself with the skills acquired in the years. Working on cars, motorcycles, snowmobiles and boats all which are also my income and hobbies i save a lot of money being able to repair a lot of things myself.
Friends call me a "Swiss Army Knife" as i am a Jack of All Trades.
Overview
16
16
years of professional experience
Work History
Owner
JRocks Adventures
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Owner
Bike and Ski GmbH
12.2013 - 10.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
General Manager
Cappuccino Cafe
01.2010 - 09.2012
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operational Manager
Hard Rock Cafe
09.2008 - 08.2010
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Increased profit by streamlining operations.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Hotel Management And Culinary Arts - Hotel, Motel, And Restaurant Management
Hotel Berufsfachschule
Munich08-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business administration
- Cost reduction
- Human resource management
- Labor relations
- Team leadership
Accomplishments
- Supervised team of 220 staff members At the Double Tree Hotel in San Jose as F&B Manager
Reading, Snowmobiling, Skiing
I like reading books for self developement like "the seven habits of highly effective people", "who stole my cheese" etc.
My passion for winter was lit when my father put me on skis at the age of three. Becoming a Austrian Ski Instructor at the age of 16 i quickly learned how to work with people and decided to go into the Hotel and Restaurant sector of business.
Languages
German
Native language
English
Proficient
C2
Timeline
Owner
JRocks Adventures
01.2018 - Current
Owner
Bike and Ski GmbH
12.2013 - 10.2018
General Manager
Cappuccino Cafe
01.2010 - 09.2012
Operational Manager
Hard Rock Cafe
09.2008 - 08.2010
Hotel Management And Culinary Arts - Hotel, Motel, And Restaurant Management
Hotel Berufsfachschule
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
International Boat Liscense
National Ski Instructor
Affiliations
- Tobe Outerwear
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Paid sick leaveInterests
Reading, Skiing, Biking, Snowmobiling, Cars, Boats
Quote
Make Memories While You Can Cause In The End That’s All Your Gonna Have:-)
unknown
Websites
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