Stelios Gross
Malmo,Sweden Skåne
Summary
German-Greek background with strong administrative and customer-service skills. Detail-oriented, reliable, and comfortable in structured, fast-paced environments. Quick learner with a proactive attitude, able to work independently or as part of an international team. Motivated to maintain high service standards, accurate processes, and continuous improvement.
Overview
5
5
years of professional experience
Work History
Aviation Security Agent
ICTS Europe
Copenhagen(Kastrup Airport), Denmark
03.2026 - Current
- Facilitated passenger security interviews prior to departure for Delta Airlines.
- Assisted with security questioning at check-in counters and boarding gates.
- Verified travel documents, passenger identity, and boarding information.
- Monitored passenger behaviour to identify potential security issues.
- Conducted thorough aircraft security searches and inspections before departure.
- Adhered to established international aviation security procedures and airport protocols.
- Communicated effectively in high-pressure international environments.
- Supported compliance with passenger and airport security regulations.
- Collaborated with airline and airport personnel to ensure safe flight operations.
Sales & Administrative Support Associate
100% ALC
Greece
05.2022 - 10.2025
- Oversaw daily store operations, ensuring effective opening and closing procedures.
- Supported interactions between store owners, clients, drivers, suppliers, and customers as primary contact point.
- Assisted with order management via eFood, Wolt, phone calls, and SMS channels.
- Tracked stock levels and communicated shortages through mobile system.
- Processed orders, managed invoicing, and coordinated deliveries.
- Resolved customer issues proactively to maintain operational smoothness.
- Aided wholesale sales for bars, cafés, lounges, and small supermarkets.
- Took messages from clients and communicated them to appropriate staff promptly.
- Investigated issues and prepared reports and summaries from data.
Sales/Customer Service
Sugar Cube
Thessaloniki
01.2021 - 05.2021
- Assisted customers with product selection, specializing in women's bags
- Handled transactions and ensured accurate record-keeping
- Contributed to a professional and welcoming store environment
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Education
Assistant Physiotherapist - Physiotherapy Assistant
2nd TEE Rhodes
Greece01-2006
Skills
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Multitasking
- Attention to detail
- Document verification
- Sales support
- Time management
- Reliability
Hobbies and interests
- Fitness & boxing
- Nutrition and supplementation
- Running and cycling
- Strength training
Languages
Greek
Proficient
C2
English
Upper Intermediate
B2
German
Elementary
A2
Timeline
Aviation Security Agent
ICTS Europe
03.2026 - Current
Sales & Administrative Support Associate
100% ALC
05.2022 - 10.2025
Sales/Customer Service
Sugar Cube
01.2021 - 05.2021
Assistant Physiotherapist - Physiotherapy Assistant
2nd TEE Rhodes