Stefano Gangi
Stockholm
Summary
Dynamic professional with extensive experience in client relations and social work, notably at Ann's, where I enhanced client satisfaction through effective communication and personalized support. Skilled in quality assurance and data analysis, I excel at building strong relationships and driving successful outcomes in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AI Trainer
Outlier
11.2024 - Current
- AI Trainer
- Quality Assurance
- Annotation and Tagging
Client Relations Specialist
Ann's
04.2024 - 10.2024
- Managed sensitive client interactions, providing personalized support and addressing individual needs to ensure a positive client experience
- Actively communicated with internal teams and external stakeholders to coordinate services, ensuring efficient and timely delivery of support
- Developed strong relationships with clients, offering empathy-driven assistance while resolving issues in a fast-paced, high-pressure environment
- Monitored and reported on key client outcomes, keeping management informed and ensuring compliance with internal procedures and external regulations
Customer Experience Specialist
viagogo
Limerick
04.2022 - 04.2024
- Successfully managed complex and high-stakes customer relationships, consistently delivering personalized solutions to meet individual client needs and enhance overall satisfaction
- Proactively collaborated with internal departments to ensure the seamless coordination of large-scale events, driving efficiency and customer success
- Led critical fraud investigations, safeguarding company assets by mitigating financial risks and implementing secure processes to protect both customers and the business
- Monitored high-priority events, effectively communicating potential risks and key developments to senior leadership, allowing for quick decision-making and a proactive approach to problem-solving
- Maintained a strong focus on building long-term customer loyalty through attentive service, conflict resolution, and ongoing communication
English Teacher
Lembaga Bahasa LIA Depok
Jakarta Metropolitan Area
09.2021 - 04.2022
- English teacher for professionals and businessmen
Social Worker
CEMEA del Piemonte S.C.S.
Turin
02.2020 - 09.2021
- Residential homes
- Day/Night shifts
- Community services to teenagers coming from challenging backgrounds
- Guiding patients in the development of skills and strategies to deal with their problems
- Keeping track of treatment methods and reports
- Evaluates physical/mental conditions based on outcomes
- Implementing plans based on experience and knowledge by collaborating with other mental health specialists, doctors and educators
- Developing appropriate intervention plans with Senior Psychologist
Social Care Worker
Arcobaleno Cooperativa Sociale
Rome
12.2018 - 01.2020
- Working with teenagers coming from challenging backgrounds
- Assisting teenagers with disabilities such as grooming, personal hygiene and providing emotional support
- Assisting with mobility if needed
- Assisting with medication if needed
- Providing individual services on a daily basis
- Day/Night shifts
- Internship as Mental health Counselor after 4 months
- Learning experience
- Fully supervised by Mental health professional
- Keeping track of daily tasks
Community Relations Specialist
SWO
Heidelberg
05.2015 - 03.2017
- Assisted elderly residents with day-to-day activities and ensured their wellbeing
- Provided comprehensive support from welcoming new residents to presenting the building and its services
- Coordinated with healthcare providers and staff to manage the care plans of residents
- Facilitated social integration and engagement activities to promote a healthy and active lifestyle for the elderly
- Managed administrative tasks related to resident intake and general operations
Education
Bachelor's degree - Psychosocial Disciplines
Università Telematica Internazionale UNINETTUNO
05.2019
Skills
- Social Work
- Administrative Assistance
- Customer Service
- Quality assurance
- Technical documentation
- Data analysis
- Event coordination
- Effective communication
- Client relationship management
Certification
- VHS Heidelberg - Deutsche Sprache
- Certified Linux Administrator (LPIC-1)
- Online Content Writing Certification
- ECDL - European Computer Driving License
- IELTS
Personal Information
Title: Social Worker | Client Relations Specialist | Empowering Individuals & Building Strong Client Relationships
Languages
Italian
First Language
German
Advanced (C1)
C1
English
Proficient (C2)
C2
Swedish
Intermediate (B1)
B1
Timeline
AI Trainer
Outlier
11.2024 - Current
Client Relations Specialist
Ann's
04.2024 - 10.2024
Customer Experience Specialist
viagogo
04.2022 - 04.2024
English Teacher
Lembaga Bahasa LIA Depok
09.2021 - 04.2022
Social Worker
CEMEA del Piemonte S.C.S.
02.2020 - 09.2021
Social Care Worker
Arcobaleno Cooperativa Sociale
12.2018 - 01.2020
Community Relations Specialist
SWO
05.2015 - 03.2017
Bachelor's degree - Psychosocial Disciplines
Università Telematica Internazionale UNINETTUNO
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