Staffan Westman
Stockholm,M
Summary
- Proven track record of delivering within specified time frames.
- Customer-focused and strong communicator to effectively interact with others.
- Quick learner, well-organized and resourceful with superior work ethic.
After several years in Telco business, l have decided to change professional track. Throughout my professional life l have driven a lot, which l love to do. Truck driver therefore came at the top of the list of jobs I think I would do very well and I´m sure would enjoy doing.
I realize that there are differences between my past work within Telco, but there are also similarities, such as customer relations, delivering right products on time and solving problems when they emerge.
Overview
13
13
years of professional experience
Work History
Head of Sales Customer Operations
Tele2 Sverige AB
08.2010 - 01.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
High School Diploma -
Lindeskolan
Lindesberg06.1991
IHM Marketing Program (2 Years) - Marketing
IHM Business School Marketing
Stockholm, Sweden06.2000
Skills
- Relationship Building
- Resolution-Oriented
- People's Person
- Problem solver
- Optimist
- Structured and thorough
- Humble
- Humorous
- Kind and helpful
Timeline
Head of Sales Customer Operations
Tele2 Sverige AB
08.2010 - 01.2024
High School Diploma -
Lindeskolan
IHM Marketing Program (2 Years) - Marketing
IHM Business School Marketing
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