Sreejith Porkkalamattathumana Vishnu Namboor
Halmstad
Summary
Proven track record of optimizing delivery routes at Foodora, enhancing customer satisfaction through timely service and clear communication. Skilled in teamwork and critical thinking, demonstrated by efficiently coordinating with team members and local merchants. Achieved a significant increase in positive customer feedback, showcasing strong communication skills and a commitment to excellence.
Overview
22
22
years of professional experience
Work History
Delivery Rider
Foodora
01.2024 - Current
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
- Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Hotel Waiter
Hotel Mermaid
11.2006 - 01.2011
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Product Manager
Sportz Med Agencies
10.2020 - 07.2023
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Maintained positive vendor relations to build strong partnerships.
- Heading the Ortho and trauma sales for US companies: Breg(Breg .Inc US,Ortho specialized) and Aspen(Aspen Medical,US) for region
- Consulting Doctors for product detailing and price negotiation.
- Patient relation and doctor relation and negotiation.
- Prodcut detailing and demo for application of products directly or through hospitals.
- Close association with orthopedic and neuro departments and doctors
- Custodian of stock and daily updation through order forms.
- Negotiate with purchase departments in hospital for best price for our products
Product Specialist
Ants Life Care Solutions
12.2018 - 08.2020
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Sales and service of Breg(an orthopedic brace company)prodcts.
- Meeting and negotiation with Ortho doctors.
- Preparing daily and monthly reports for general manager
- Negotiate with hospital staffs for better price for our products.
- Coordination and communication with Parent company
- Sale forecast and budgeting for the season and updation
Managing Partner
Thrayi Solutions
04.2011 - 10.2018
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
Hotel Waiter
Hotel Pride
03.2004 - 10.2006
Waiter's Assistant
Hotel Riviera
01.2003 - 01.2004
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
Bachelor Of Arts - English Language And Literature
ST PETER'S COLLEGE
Ernakulam09.2001
Skills
- Professionalism and Courtesy
- Reliability and punctuality
- Strong Communication Skills
- Critical thinking abilities
- Time Management
- Teamwork and Collaboration
- Time management skills
- Punctual and Reliable
- Dependable and reliable
- Customer Service
- Positive Attitude
- Problem-Solving
- Order picking and processing
- Documentation And Reporting
Timeline
Delivery Rider
Foodora
01.2024 - Current
Product Manager
Sportz Med Agencies
10.2020 - 07.2023
Product Specialist
Ants Life Care Solutions
12.2018 - 08.2020
Managing Partner
Thrayi Solutions
04.2011 - 10.2018
Hotel Waiter
Hotel Mermaid
11.2006 - 01.2011
Hotel Waiter
Hotel Pride
03.2004 - 10.2006
Waiter's Assistant
Hotel Riviera
01.2003 - 01.2004
Bachelor Of Arts - English Language And Literature
ST PETER'S COLLEGE
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