Sophia Russell
Sydney,NSW
Summary
Diligent, friendly and highly motivated team member bringing enthusiasm, dedication and an exceptional work ethic. I love working with people and try my hardest to make everyone smile. I have worked in high volume dining, customer service and cash handling background as well as in depth knowledge of quality product. I am a quick learner, who can easily adapt to new business environments and make significant and immediate impacts.
Overview
14
14
years of professional experience
Work History
Product Recovery Associate
IKEA
Sydney, NSW
11.2022 - 04.2024
- Sorting and recovering IKEA products to give them a second chance
- Repacking IKEA products back into a saleable condition
- Building and taking apart furniture where needed
- Execute the Product Quality and compliance tasks in the store
- Actively selling IKEA products through the As-Is shop floor
- Efficiently managing the supply of spare parts to meet customer demands
Team Member
BWS
Sydney , NSW
10.2021 - 03.2023
- Consistently delivered exceptional customer service experiences
- Demonstrated extensive knowledge of various alcohol products
- Demonstrated ability in handling cash transactions and maintaining accurate register records.
Wait Staff
Gigi’s Italian Restaurant
01.2021 - 05.2021
- Run “Front of House” for busy restaurant
- Managed phone orders
- Managed delivery drivers
- Serviced tables for both food and alcohol
Customer Service Crew
McDonalds
09.2010 - 01.2012
- Ability to manage high customer volume successfully
- Cash sales and register experience
- Ability to resolve onsite and customer problems
- Customer communication and understanding
Education
Leadership Degree -
Western Sydney University
06.2024
HSC -
MLC Burwood Girls School
01.2020
Sylvania High School
01.2018
Skills
- Responsible Service of Alcohol
- Alcohol Product Knowledge
- Customer Service
- Problem Resolution
- Excellent oral and written
- Communication
- Organized, diligent, and tenacious
- Cash Handling
- Time management abilities
Additional Information
ACHIEVEMENTS
- Academic Scholarship to MLC Burwood
- MLC high school Prefect
- Leadership Award 2015
Timeline
Product Recovery Associate
IKEA
11.2022 - 04.2024
Team Member
BWS
10.2021 - 03.2023
Wait Staff
Gigi’s Italian Restaurant
01.2021 - 05.2021
Customer Service Crew
McDonalds
09.2010 - 01.2012
Leadership Degree -
Western Sydney University
HSC -
MLC Burwood Girls School
Sylvania High School
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