Results-oriented Continuous Improvement Specialist and IT Business Analyst with 6+ years of experience in IT systems analysis, process optimization, and project management. Adept at utilizing tools like Power BI, Salesforce, and SAP to drive operational efficiency and enhance decision-making processes. Demonstrated expertise in leading cross-functional teams, aligning business needs with IT solutions, and implementing continuous improvement initiatives that deliver measurable results. Proficient in Agile and Waterfall methodologies, with a strong background in stakeholder management and data analysis.
Process Improvement & Optimization: Power BI, Salesforce, SAP
Data Analysis & Reporting: Power BI, Excel, Jira
Project Management: PRINCE2®, Agile, Waterfall
Stakeholder Management: Cross-functional team leadership, Business Analysis
Continuous Improvement: Lean methodologies, KPI monitoring, Workflow optimization
IT Solutions: Systems integration, IT roadmaps, Data-driven decision-making