Sofia Simone
Sollentuna
Summary
Results-oriented, performance-driven business professional with eight years of progressive experience. Demonstrates initiative to exceed personal, corporate, and clientele goals. Excels at building and stewarding positive high-end clientele and corporate relationships. Successful at leading and developing others. Possesses exceptional presentation, organizational, and training skills. Proficient in English, Swedish, and Farsi.
Overview
13
13
years of professional experience
Work History
Recruitment Assistant
ALPA Bemanning
04.2022 - Current
- Supported hiring managers in identifying top talent through thorough resume screening and insightful candidate assessments.
- Reached out to new hires to check for issues and welcome to company.
- Enhanced candidate experience by streamlining the recruitment process and effectively communicating with all parties involved.
- Facilitated a smooth onboarding process for new employees by preparing offer letters, coordinating start dates, and conducting orientation sessions.
- Optimized job advertisements for better reach and visibility on various job boards, leading to increased applicant numbers.
Hotel Receptionist
Grand Hotel
01.2019 - 02.2022
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Residence Concierge
Four Seasons Hotel Denver
08.2011 - 06.2019
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- · Consult with Four Seasons properties across the globe to best serve clientele
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Skills
- Onboarding Processes
- Resume Screening
- New hire paperwork processing
- Social Media Recruiting
- Industry Awareness
- Problem-Solving
- Daily Operations Management
- Relationship Building
- Office Administration
Timeline
Recruitment Assistant
ALPA Bemanning
04.2022 - Current
Hotel Receptionist
Grand Hotel
01.2019 - 02.2022
Residence Concierge
Four Seasons Hotel Denver
08.2011 - 06.2019
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