Sofia Holmberg Hjertberg

Netigate provides advanced customer and employee experience solutions, helping organizations optimize the development of their most important assets.

Key Responsibilities:

• Lead the development of next-generation products aimed at improving customer and employee engagement
• Focus on defining product vision, creating roadmaps, and aligning product development with company objectives
• Conduct user research, prioritize features, and lead cross-functional teams to build solutions that meet both business and user needs
• Manage the product lifecycle from ideation to delivery, focusing on scalability and market demands
• Netigate provides advanced customer and employee experience solutions, helping organizations optimize the development of their most important assets

Key Achievements:

• Led the launch of multiple key product features that improved customer satisfaction and employee engagement
• Successfully aligned product goals with the overall company strategy, ensuring high-impact outcomes for both internal stakeholders and end-users

Sergel provides financial services with a strong focus on debt collection and credit management

Key Responsibilities:

• Product Owner for Sergel's web platforms serving clients and debtors
• Led a team of developers and UX/UI designers to rebuild the back-end and front-end systems for both platforms
• Managed supplier relationships and worked closely with external partners to ensure seamless integration of third-party solutions
• Utilized Scrum methodology for agile product development, ensuring timely and high-quality product deliveries
• Defined product requirements, approved back-end functionality, APIs, and front-end designs
• Sergel provides financial services with a strong focus on debt collection and credit management

Key Achievements:

• Spearheaded a complete overhaul of web platforms, improving functionality, usability, and performance
• Enhanced stakeholder engagement by creating a streamlined communication process between internal teams and suppliers

Benify specializes in employee benefit platforms for international markets

Key Responsibilities:

• Led a team of 9 professionals responsible for front-end development and content management for the employee benefit platform
• Directed organizational development and team coaching to align with company goals (OGSM)
• Managed recruitment and developed a nearshore project to set up an operational center for Benify
• Worked across international markets to increase team productivity and enhance platform functionality
• Benify specializes in employee benefit platforms for international markets

Key Achievements:

• Increased team productivity through process improvements and focused coaching
• Successfully launched the nearshore operational center, improving efficiency and service delivery

Key Responsibilities Transaction Solutions:

• Managed the global development unit for transaction flows, including setting product strategies and system development priorities
• Acted as a stakeholder for several agile IT development projects and coached a global team of 7

Key Responsibilities Transactions Center:

• Led a team responsible for Nordic client reporting, client implementations, and change projects
• Focused on automation of manual processes to improve efficiency and reduce operational costs
• Managed a team of 5, setting goals and priorities for efficient client reporting and process optimization

Key Achievements:

• Successfully expanded the global development function into Germany and Holland
• Led multiple change management initiatives, enhancing client reporting and improving internal operational processes

Key Responsibilities:

• Managed a team of 5 international business controllers, improving financial processes across multiple international markets (UK, Netherlands, Denmark, Finland, Norway, Germany)
• Developed and improved financial reporting and control processes for international clients

Key Achievements:

• Streamlined reporting processes, leading to reduction in reporting time and errors
• Improved client satisfaction through faster, more accurate financial reporting

Key Responsibilities:

• Developed and implemented internal and external financial processes
• Worked on client launches and IT development projects to optimize internal operations
• Led a team and acted as the head controller for the Danish subsidiary, spending four months in Copenhagen to manage local product development

Key Achievements:

• Played a key role in establishing and developing financial processes for new client launches
• Successfully managed financial processes for the Danish market, enhancing local team performance